You can cancel your FFXIV subscription through the Moto account website or the PlayStation/Xbox store, depending on how you pay

Final Fantasy XIV charges a monthly subscription through your Moto account (Square Enix's login system) or through your console's store if you play on PlayStation or Xbox. The cancellation process differs slightly depending on which payment method you use, but none of them require contacting customer support — you can do it yourself in a few minutes.

Your subscription will remain active until the end of your current billing cycle. If you cancel mid-month, you keep access until that month's renewal date passes. After cancellation, you can still log in and play until that date, but you won't be charged again.

Key Takeaways

  • PC players cancel through the Moto account website by going to Account Settings, selecting your service account, and choosing Cancel Subscription.
  • PlayStation players cancel through their console's Account Management settings under Subscriptions, not through the FFXIV website.
  • Xbox players cancel through their Xbox subscription settings or the Xbox website under Services & Subscriptions.
  • Your access continues until the end of your current billing period, even after you cancel.
  • You can restart your subscription later using the same service account without losing your character or progress.

Canceling on PC through the Moto Account Website

Go to the Moto account login page at secure.square-enix.com and sign in with your email and password. Once logged in, click on your account name in the top right corner and select Account Settings.

In Account Settings, find the section labeled Service Accounts. You should see your FFXIV service account listed there. Click on it to open the account details. Look for the option that says Cancel Subscription or Manage Subscription — the exact wording varies slightly depending on your region. Click that option and confirm the cancellation when prompted.

Square Enix will send you a confirmation email to the address on file. Keep that email for your records. Your subscription will end on the date shown in the confirmation, which is the last day of your current billing cycle.

Canceling on PlayStation

Do not cancel through the FFXIV website if you pay through PlayStation. Instead, go to your PlayStation console and open Settings. Navigate to Users and Accounts, then Account, then Subscriptions.

You should see Final Fantasy XIV listed under your active subscriptions. Highlight it and press Options (the button with three horizontal lines). Select Cancel Subscription. PlayStation will ask you to confirm — select Yes. You'll receive a confirmation email from Sony to the email address linked to your PlayStation Network account.

If you're using a PlayStation 5, the path is slightly different: go to Settings, then Users and Accounts, then Other, then Subscriptions. The rest of the process is the same.

Canceling on Xbox

You can cancel through your Xbox console or through the Xbox website. On console, go to Settings, then Subscriptions, then Manage Subscriptions. Find Final Fantasy XIV in the list and select it. Choose Cancel Subscription and confirm.

If you prefer to cancel online, go to account.xbox.com, sign in, and navigate to Services & Subscriptions. Find Final Fantasy XIV, select it, and choose Cancel. Xbox will send you a confirmation email.

What Happens After You Cancel

Your character and all your progress stay in the game permanently. Canceling a subscription does not delete your character or your house (if you own one). You can restart your subscription at any time using the same service account and pick up exactly where you left off.

If you own a Free Company (guild) or have leadership roles, those remain tied to your account. If you're away for a long time, the Free Company may be disbanded by the system if no officers log in for a certain period, but that's a separate mechanic from subscription cancellation.

You will not be able to log in after your billing cycle ends. If you try to log in after that date, you'll see a message saying your subscription has expired and you'll be prompted to renew.

Restarting Your Subscription Later

You can restart your subscription through the same method you originally used to pay. If you paid through Moto, go back to the Moto account website and select Renew Subscription on your service account. If you paid through PlayStation or Xbox, add the subscription again through those stores.

When you restart, you'll be charged for a full month of service. There's no prorated billing — you pay the standard monthly rate regardless of when in the month you restart. Your character will be exactly as you left it, including your inventory, gil (currency), and gear.

Frequently Asked Questions

Will I lose my character if I cancel?

No. Your character remains on the server permanently. You can restart your subscription later and play the same character without any loss of progress, items, or gil.

Can I cancel mid-month and get a refund?

Square Enix does not offer refunds for partial months. Your subscription remains active until the end of your current billing cycle, and you keep access for the full paid period even after canceling.

What if I cancel but then want to play again next week?

You can restart your subscription immediately through the same payment method. You'll be charged for a full month, and your character will be waiting for you. There's no waiting period or reactivation fee.

Do I need to cancel my Free Company before I cancel my subscription?

No. Your Free Company membership and any leadership roles remain tied to your account. You can rejoin or lead the Free Company again if you restart your subscription later.

Why does my cancellation say it's pending?

If your cancellation shows as pending rather than confirmed, it usually means the system is processing it. Check back in a few hours or look for a confirmation email. If it stays pending for more than 24 hours, contact Square Enix support through the Moto account website.