Where to find your rating in the Uber app

Your Uber rating appears in the app under your profile. Open Uber, tap the account icon (usually in the top left or bottom right depending on your phone), and look for a number with a star next to your name. That number, which ranges from 1.0 to 5.0, is your rider rating.

The rating shows how drivers have rated you after trips. It updates after each ride, though the change may not appear immediately — Uber sometimes delays the update by a few hours or a day. If you've taken very few trips, your rating may not display yet; Uber typically waits until you have several completed rides before showing a number.

On an iPhone, the profile icon is usually at the bottom right of the screen. On Android, it's often at the top left. If you don't see a rating number at all, scroll down in your profile section — sometimes it appears below your name and payment methods rather than at the very top.

Key Takeaways

  • Your rating is visible in your Uber profile under your account icon and shows what drivers have rated you from 1 to 5 stars.
  • The rating updates after each trip but may take a few hours to appear, and Uber waits until you have several rides before displaying a number.
  • A rating below 4.6 can result in fewer drivers accepting your requests, and ratings below 4.2 may lead to account deactivation.
  • You cannot see individual driver ratings of you, but you can improve your rating by being on time, keeping the car clean, and following driver instructions.
  • Disputing a rating requires contacting Uber support directly through the app, though Uber rarely overturns individual ratings.

What your rating number actually means

Drivers rate you on a scale of 1 to 5 stars after each trip. A 5-star rating means the driver had no complaints. A 4-star rating usually means the trip was fine but something minor was off — perhaps you were a few minutes late, or the car was slightly messier than expected when you left. Ratings of 3 stars or lower indicate a significant problem: the driver felt unsafe, you were rude, you damaged the car, or you left trash behind.

Uber calculates your overall rating as an average of all the ratings you've received. If you have 100 trips and 95 of them were 5 stars but 5 were 3 stars, your rating would be around 4.9. The more trips you take, the more stable your rating becomes — a single bad rating matters less when you have 200 trips than when you have 10.

Most drivers aim for a 4.8 or higher. A rating of 4.6 to 4.8 is still acceptable, but some drivers may decline your requests. Below 4.6, you'll notice fewer drivers accepting your ride requests, which means longer wait times. Below 4.2, Uber may deactivate your account without warning.

Why your rating matters for getting rides

Drivers see your rating before they accept your request. When a ride request comes through, the driver's app shows them the pickup location, destination, and your rating. A driver with a 4.95 rating themselves may skip a rider with a 4.3 rating because they want to maintain their own high average and avoid potential problems.

This creates a real consequence: if your rating drops, you may wait longer for a driver to accept, or no driver may accept at all during busy times. During slow periods, drivers are more likely to take lower-rated riders because they need the fare. During rush hour, they can afford to be selective.

Uber does not publicly explain the exact threshold where the algorithm stops showing your request to drivers, but anecdotal reports from drivers suggest that ratings below 4.6 trigger noticeable rejection rates. The company also does not publish how many accounts are deactivated for low ratings each year, so the exact threshold for automatic deactivation is not confirmed.

How to improve a low rating

The most direct way to improve your rating is to be ready when the driver arrives. Have your location pinned correctly, stand outside or be at the door, and get in the car within two minutes of the driver's arrival. Drivers rate down when they have to wait or when they can't find the passenger.

Keep the car clean during the ride. Don't eat messy food, don't spill drinks, and don't leave trash. If you have luggage, pack it in the trunk or secure it so it doesn't slide around. If you're traveling with others, make sure everyone is respectful — drivers rate the whole group, not individuals.

Follow the driver's instructions. If they ask you to sit in the back, sit in the back. If they ask you not to eat, don't eat. Be polite and quiet; you don't need to chat, but don't be rude or dismissive. If something goes wrong during the ride — the route is wrong, the car smells bad, the driver is driving unsafely — address it calmly in the moment rather than leaving a bad rating without saying anything.

If you have a legitimate reason for a low rating — the driver was rude, the car was dirty, you were charged incorrectly — report it to Uber support immediately after the trip. Uber may refund part of the fare or remove the rating, though the company rarely overturns individual ratings unless there's clear evidence of driver misconduct.

What you cannot see about your rating

You cannot see the individual ratings drivers gave you or their comments. Uber does not show you which trips resulted in 5 stars versus 4 stars, or which driver left a negative comment. This is intentional — Uber keeps driver feedback private to prevent riders from contacting drivers to dispute ratings or ask them to change them.

You also cannot see how many drivers have declined your requests because of your rating. Uber does not provide that data. You can infer it if you notice that wait times have increased significantly or that drivers are rejecting you more often, but there's no dashboard showing the reason.

You cannot contact a specific driver to ask why they rated you low. If you believe a rating was unfair, your only option is to contact Uber support through the app and describe the trip. Provide the date, time, and driver name if you remember it. Uber will review the trip history, but the company's policy is to rarely overturn ratings unless the driver clearly violated terms of service.

How Uber calculates and updates your rating

Uber's algorithm weights recent ratings more heavily than old ones. A 3-star rating from last week affects your average more than a 3-star rating from six months ago. This means your rating can improve over time if you consistently get 5-star ratings, even if you had problems in the past.

The rating updates after the driver completes the trip and submits their rating, which usually happens within a few minutes of drop-off. However, the change may not appear in your app for several hours. Uber batches rating updates, so you might not see the new number immediately even though it's been recorded.

If a driver doesn't rate you, that trip doesn't count toward your average. Some drivers skip the rating step entirely. This is why your rating can stay stable even after a trip where something went wrong — if the driver didn't rate you, it doesn't affect your number.

Disputing a rating or reporting a problem

To report a trip where you believe the rating was unfair, open the Uber app, go to your account, find the trip history, and select the specific trip. Tap "Report a problem" or "Help" (the exact wording varies by app version). Describe what happened and why you think the rating was incorrect.

Uber support will review your account history and the driver's history. If the driver has a pattern of giving low ratings unfairly, or if the driver violated safety policies, Uber may take action against the driver. However, Uber rarely removes a single rating from your average unless there's evidence the driver acted maliciously or the rating was clearly retaliatory.

If you were charged incorrectly or the driver canceled after accepting, report that separately through the "Help" section. Those issues are handled differently from rating disputes and are more likely to result in a refund or credit.

Frequently Asked Questions

Can I see what drivers said about me in their ratings?

No. Uber keeps driver comments private and does not show them to riders. You can only see your overall rating number, not the individual feedback behind it. If you want to know what went wrong on a specific trip, you can contact Uber support and ask them to review the trip, but they won't share the driver's exact words.

What happens if my rating drops below 4.6?

Drivers will see your low rating and many will decline your requests, leading to longer wait times and fewer available drivers. Below 4.2, Uber may deactivate your account without warning. There's no official grace period or notice — the deactivation can happen suddenly if your rating falls that low.

How long does it take to improve a low rating?

It depends on how many trips you take. If you consistently get 5-star ratings, your average will improve with each trip. With 50 trips at 4.3 and then 10 new trips at 5 stars, your rating would rise to around 4.5. The more trips you have, the slower the improvement, because each new rating has less weight.

Can I request a driver who gave me a good rating before?

No. Uber does not show you which drivers rated you well, and you cannot request a specific driver. You can only see the driver's name and rating after you've already requested a ride and they've accepted. Some riders try to request from the same location at the same time hoping to get the same driver, but Uber's matching algorithm doesn't prioritize that.

Does my rating affect my ability to use Uber Eats or other Uber services?

Your Uber rider rating is separate from Uber Eats. If you order food through Uber Eats, that has its own rating system based on how you interact with delivery drivers. However, if your Uber account is deactivated for a low rider rating, you won't be able to use any Uber service under that account.