Netflix lets you change which household your account belongs to, but the process depends on whether you're moving to a new home or sharing access with people in a different location
Netflix accounts are tied to a household — the group of people living at the same address who share one login. If you move, or if Netflix detects that you're signing in from a different location regularly, you'll need to update your household information or create a separate profile. The steps differ based on your situation: moving to a new address, traveling temporarily, or switching between multiple homes you own.
Netflix defines a household by the primary location where the account is used. If you sign in from a different address for more than a month, Netflix may ask you to confirm you've moved or to set up a separate account. Understanding which action applies to you will save time and avoid account restrictions.
Key Takeaways
- Netflix identifies households by the primary address and IP address where you sign in, and will prompt you to confirm a move if you sign in from a different location for more than 30 days.
- To change your household address, go to Account Settings, select your profile, and update the address under Household information — you'll need to confirm the change with a code sent to your email.
- If you travel temporarily or split time between two homes, you can use the "Traveling?" feature to stay signed in without triggering a household change.
- Household changes take effect immediately, but Netflix may ask you to re-verify your identity or payment method if the new address is far from the old one.
- If someone else is using your account from a different household, they will need their own account or you will need to add them as an extra member on your plan.
Update your household address in Account Settings
The most direct way to change your household is through Netflix's Account Settings on a web browser. Sign in to your Netflix account, go to Account, and look for the section labeled Household and devices or Household information — the exact name varies by region. You'll see your current address listed there.
Click Edit or Change next to your address and enter your new one. Netflix will send a confirmation code to the email address on your account. Check your inbox, enter the code on the Netflix page, and the change takes effect immediately. Your account will now be tied to the new address, and Netflix will recognize sign-ins from that location as part of your household.
If you don't see a household address field in your Account Settings, your region may not require one yet. In that case, Netflix will still track your household by the primary IP address and location where you sign in most often.
Use the "Traveling?" feature if you're away temporarily
If you're moving between two homes you own, staying with family for a few weeks, or traveling, you don't need to change your household address. Instead, use Netflix's "Traveling?" feature to stay signed in without triggering a household change alert.
When you sign in from a new location, Netflix may show a message asking if you're traveling. Select Yes, and Netflix will allow that sign-in without flagging it as a household change. This option works for temporary absences — typically up to 30 days. After that period, Netflix will ask you to either confirm you've moved or set up a separate account.
The "Traveling?" prompt appears automatically when Netflix detects a sign-in from an unfamiliar location. If you don't see it, you can manually confirm your travel status in Account Settings under Household and devices, where you may find an option to mark yourself as traveling.
What happens if Netflix detects a household change
If you sign in from a new address for more than 30 consecutive days without confirming a move, Netflix will send you a notification asking you to verify your household. The message will appear on your account and in your email. You'll have the option to confirm that you've moved or to indicate that you're traveling.
If you don't respond, Netflix may restrict your account or ask you to re-verify your payment method before allowing further sign-ins. This is Netflix's way of preventing account sharing across unrelated households, which violates their terms of service in most regions.
If someone else is using your account from a different address and you want to allow it permanently, you have two options: add them as an extra member on your plan (if your plan supports it), or help them create their own account. Extra members have their own profile and viewing history but share the same billing.
Add an extra member if someone else needs access
Netflix plans vary by region, but many include the option to add extra members — people who live outside your household and have their own login. This is different from a profile, which is for people in the same household. Extra members pay a separate monthly fee, typically $7 to $8 depending on your region and plan type.
To add an extra member, go to Account Settings, select Manage extra members, and follow the prompts. You'll enter their email address, and they'll receive an invitation to create their own profile and payment method. Once they accept, they can sign in from anywhere and their viewing history will be separate from yours.
If your plan doesn't support extra members, or if you'd prefer not to pay the extra fee, the other person will need to create their own Netflix account. They can use a different email address and payment method, and they'll have their own household tied to their primary location.
Verify your identity if Netflix asks during a household change
When you change your household address, especially if the new address is in a different state or country, Netflix may ask you to verify your identity or re-enter your payment information. This is a security measure to prevent unauthorized account takeovers.
Netflix will typically send a verification code to your email or phone number on file. Enter the code on the Netflix page to confirm the change. If you're asked to update your payment method, enter your card or billing information as you normally would. The verification usually takes a few minutes, and your account will be fully updated once it's complete.
If you don't receive a verification code, check your spam folder or contact Netflix support through the Help Center on the website. They can manually verify your identity and complete the household change for you.
Understand the difference between profiles and households
A profile is a personal viewing space within a household — multiple people in the same home can have separate profiles on one account, each with their own watch history and recommendations. A household is the group of people and devices associated with a single Netflix account, tied to a primary address.
You can create as many profiles as you want within your household at no extra cost. Each profile is independent, so your kids' viewing won't mix with yours. However, all profiles on the same account share the same billing and payment method, and they all count toward your plan's simultaneous streaming limit.
If someone lives outside your household and you want them to have their own account, they need to either pay for an extra member add-on or create a completely separate Netflix account. This is Netflix's way of enforcing that one account per household rule in most regions.
Frequently Asked Questions
Can I change my household address online, or do I have to call Netflix?
You can change your address entirely online through Account Settings on Netflix's website. Go to your profile, find Household information, and update the address. Netflix will email you a confirmation code to verify the change. You don't need to call support unless the online process fails or you can't access your email.
What if I own two homes and split time between them?
Use the "Traveling?" feature each time you sign in from your second home. This tells Netflix you're away temporarily and prevents it from flagging a household change. If you spend equal time at both addresses, you can change your primary household address to whichever one you use most, and use "Traveling?" for the other.
Will changing my household address affect my watch history or recommendations?
No. Your watch history, saved shows, and recommendations stay with your profile regardless of household address changes. Only the address tied to your account updates — your viewing data remains the same.
Do I have to pay extra if someone in a different household uses my account?
If they're using your login regularly, yes — you'll either need to add them as an extra member (if your plan supports it) for a monthly fee, or they need their own account. Netflix's terms prohibit sharing login credentials across unrelated households, and the company enforces this by asking for payment or account separation.
How long can I travel before Netflix makes me change my household?
Netflix allows temporary travel for up to 30 days without requiring a household change. After 30 consecutive days of signing in from a different location, Netflix will ask you to either confirm you've moved or indicate you're still traveling. If you're traveling longer than a month, use the "Traveling?" feature to avoid triggering a household change alert.