Netflix lets you delete your account through your account settings, and the process takes about five minutes
To delete your Netflix account, you sign in on a web browser, go to your account settings, scroll to the "Membership & Billing" section, and click "Cancel Membership." Netflix will ask you to confirm the cancellation and may offer you a discount to stay. After you confirm, your account closes immediately and you lose access to all shows and movies.
The key thing to know: cancellation and deletion are the same action at Netflix. You do not need to contact customer support or wait for anything to process. Once you confirm the cancellation, it is done.
Key Takeaways
- You must use a web browser to delete your account—the Netflix app does not have a cancellation option.
- Netflix stops charging you on the date you cancel, not at the end of your current billing period.
- You can sign back in and reactivate your account within 10 months if you change your mind, and your profile settings will still be there.
- If someone else pays for your account, you will need the password to cancel it yourself.
Step-by-step: Delete your account on a computer
Open any web browser and go to netflix.com. Sign in with the email address and password for the account you want to delete. Once you are signed in, look for your profile icon in the top right corner of the page and click it.
From the dropdown menu, click "Account." This takes you to your account page. Scroll down until you see a section called "Membership & Billing." Under that section, find and click the button that says "Cancel Membership." Netflix will show you a page explaining what you will lose and may offer you a discount to keep your subscription. Click "Finish Cancellation" at the bottom of the page. Netflix will ask you to confirm one more time. Click "Yes, cancel my membership" and your account is deleted.
What happens to your account after you delete it
Your Netflix account closes immediately. You cannot watch anything, and Netflix stops charging your payment method right away. If you were in the middle of watching a show, that progress is gone. Any profiles you created on the account are also deleted.
Netflix keeps your account information for 10 months. If you sign back in with the same email and password during that window, you can reactivate your account and your profiles, watch history, and saved lists will be restored. After 10 months, Netflix deletes everything permanently.
If you cannot access your account
If you forgot your password, go to netflix.com and click "Sign In." Then click "Need help signing in?" and enter your email address. Netflix will send you a link to reset your password. Use that link to create a new password, sign in, and then follow the cancellation steps above.
If you do not remember the email address on the account, you will need to contact Netflix support. Go to netflix.com/help and click "Contact Us" at the bottom of the page. Netflix support can confirm your identity and help you cancel the account, though this may take longer than canceling yourself.
Removing payment information before you delete
You do not have to remove your payment method before canceling. Netflix stops charging you the moment you confirm the cancellation, so your card or bank account will not be charged again. However, if you want to remove your payment information for security reasons, you can do that before you cancel.
To remove your payment method, go to Account, scroll to "Membership & Billing," and click "Update Payment Method." Then click "Remove" next to your current payment method. Netflix will ask you to add a new one before you can keep your account active, so only do this if you are about to cancel anyway.
Canceling a shared account when you are not the owner
If someone else owns the Netflix account and pays for it, you cannot cancel it yourself. You can only remove yourself from the account. To do this, sign in, go to Account, scroll down to "Profile & Parental Controls," click your profile name, and then click "Delete Profile." This removes your profile and your watch history from the account, but the account itself stays active and the owner will still be charged.
If you want the whole account deleted and you are not the owner, you will need to ask the person who pays for it to cancel it themselves using the steps above.
Frequently Asked Questions
Will Netflix charge me for the rest of the month after I cancel?
No. Netflix stops charging you on the date you cancel, not at the end of your billing period. If you paid for a month on the 15th and cancel on the 20th, you lose access immediately and are not charged again.
Can I get a refund for the time I paid for but did not use?
Netflix does not refund unused subscription time. Once you cancel, your access ends right away and there is no partial refund. If you want to keep your subscription through the end of the month, you can cancel after your next billing date instead.
What if I want to cancel just one profile instead of the whole account?
You can delete individual profiles without canceling the whole account. Sign in, go to Account, click "Profile & Parental Controls," select the profile you want to remove, and click "Delete Profile." The account stays active and you keep being charged.
Can I delete my account on the Netflix app?
No. The Netflix app does not have a cancellation option. You must use a web browser on a computer or phone to cancel. Go to netflix.com, sign in, and follow the steps in your account settings.
What if I reactivate my account after deleting it—will my watch history come back?
Yes, if you reactivate within 10 months. Your profiles, watch history, saved lists, and recommendations will all be restored. After 10 months, Netflix deletes everything permanently and you cannot recover it.