Where to find your renewal date in Automox

Your Automox license renewal date appears in the Organization Settings section of the Automox console. Log into your account, click the gear icon in the top right, select Organization, then look for the Subscription tab. Your current renewal date and license status will display there alongside your plan type and the number of devices covered.

If you have multiple organizations under one account, each one has its own renewal date. Switch between organizations using the dropdown menu at the top left of the console before checking settings, since the renewal information is specific to whichever organization you are viewing.

The renewal date shown is when your current license period ends and your next billing cycle begins. This is different from your contract start date — the renewal date is what matters for planning budget cycles or deciding whether to make changes to your plan.

Key Takeaways

  • Your renewal date is in Organization Settings under the Subscription tab, visible to any user with admin or organization owner permissions.
  • Each organization you manage has its own separate renewal date, so check the correct organization before noting the date.
  • The renewal date tells you when your current license period ends and billing restarts, not when you first purchased the license.
  • You can set up email reminders through your account settings to receive notifications before your renewal date arrives.

What permissions you need to see renewal information

Only users with Admin or Organization Owner roles can view subscription and renewal details. If you are a standard user or have a limited role, you will not see the Subscription tab in Organization Settings, and you will need to ask someone with admin access to check the date for you.

If you are unsure what role you have, look at the top right of the console next to your name. It will show your current permission level. Contact your organization owner or administrator if you need access to subscription information but cannot currently see it.

Setting up renewal reminders

Automox can send email notifications before your license renews. In Organization Settings, go to the Notifications tab and look for subscription-related alerts. You can configure how many days before renewal you want to receive a reminder — common choices are 30 days, 14 days, or 7 days before the renewal date.

These reminders go to the email address associated with your Automox account. If multiple people in your organization need to know about upcoming renewals, add them as additional organization members and have them enable their own notifications, or forward the reminder email to relevant team members.

Understanding renewal versus expiration dates

The renewal date is when your current license period ends and a new one begins. This is not the same as an expiration date. On your renewal date, your license does not stop working — instead, billing for the next period starts, and your license continues uninterrupted if payment goes through.

If payment fails on the renewal date, Automox typically gives you a grace period of several days before service is interrupted. During this time, your devices remain managed, but you should resolve the payment issue quickly. Check your email for any payment failure notices and update your billing information in the Billing section of Organization Settings.

Checking your billing history and upcoming charges

The Billing tab in Organization Settings shows your payment history and upcoming charges. You can see what you were billed for in previous periods, what amount will be charged at your next renewal, and the payment method on file. This is useful for confirming that your renewal charge matches your current plan.

If your upcoming charge looks wrong, it may mean your plan changed, you added or removed devices, or your contract terms shifted. Review your plan details in the Subscription tab to understand what you are being charged for, or contact Automox support with questions about specific line items.

What to do if you cannot find your renewal date

If the Subscription tab does not appear in Organization Settings, you may not have admin permissions. Ask your organization owner or administrator to check the renewal date for you and share it with your team.

If you are an admin and the Subscription tab is still missing, try logging out and back in, or try accessing the console in a different browser. If the issue persists, contact Automox support with your organization name and account email — they can confirm your renewal date and help troubleshoot any display issues.

Planning around your renewal date

Knowing your renewal date helps you plan budget cycles and decide whether to make changes to your license. If you want to add devices, remove devices, or switch to a different plan tier, doing so before your renewal date may affect your next charge. Changes made close to renewal can sometimes push your renewal date forward or backward depending on how Automox prorates the adjustment.

If you are considering changes to your plan, make them at least a week before your renewal date so you have time to see the updated charge amount and contact support if something looks incorrect. This also gives you time to update your budget or get approval from finance before the new charge posts.

Frequently Asked Questions

Can I change my renewal date?

You cannot manually move your renewal date, but Automox can adjust it in some cases. Contact support if you want to align your renewal with a specific date — they may be able to prorate your next charge to shift the renewal to a date that works better for your organization's budget cycle.

What happens if I do not pay on my renewal date?

Your license continues to work during a grace period while Automox attempts to collect payment. Check your email for payment failure notices and update your billing information in the Billing tab. If payment is not resolved within the grace period, your devices will stop being managed.

Does the renewal date change if I add more devices?

Adding devices does not change your renewal date. You will be charged for the additional devices on your next renewal date, or Automox may prorate the cost and add it to your next bill. The renewal date itself stays the same unless you or support specifically request a change.

Can I see renewal dates for multiple organizations at once?

No, you must switch between organizations one at a time to view each renewal date. Use the organization dropdown at the top left of the console, then check Organization Settings for each one. If you manage many organizations, write down the renewal dates or set reminders for each.

Who should I contact if my renewal date seems wrong?

Contact Automox support with your organization name and the renewal date shown in your account. They can verify the date against your contract, check for any recent changes, and correct it if there is an error.