What Setmore actually sends and how it reaches you

Setmore sends appointment reminders through SMS text messages to the phone number you provide when you book. The business sets up which reminders go out — typically one the day before your appointment and sometimes one a few hours before. These arrive as regular text messages from a short code or the business's number, depending on how the business has configured their account.

The reminder includes the appointment time, the business name, and usually a link to reschedule or cancel. You do not have to do anything to receive these — if the business has SMS reminders turned on and you gave them your real phone number, the texts will arrive automatically.

Setmore also offers email reminders to the address you provided. Some businesses send both SMS and email, some send only one. The business owner decides which channels to use, so what you receive depends on how that specific business has set up their account.

Key Takeaways

  • Setmore sends SMS text messages to the phone number you entered when booking your appointment.
  • The business controls whether reminders are on or off and how many reminders you get (usually one or two).
  • You receive reminders automatically if the business has SMS enabled — you do not need to sign up separately.
  • If you do not receive a text, check that you entered your phone number correctly at booking, or contact the business directly to confirm their reminder settings are active.

Why you might not receive a text reminder

The most common reason is a typo in your phone number. When you book, double-check that every digit is correct — a single wrong number means the text goes to someone else's phone. If you realize the error after booking, log into your Setmore account (or contact the business) and update your number before the reminder is scheduled to send.

The business may also have reminders turned off entirely. Some businesses use Setmore only for scheduling and do not send automated reminders at all. In that case, you will not receive any text, no matter what number you provided. The only way to know is to ask the business directly whether they send SMS reminders.

Occasionally, SMS delivery fails due to network issues or carrier problems, though this is rare. If you are expecting a reminder and do not receive it within a few minutes of the scheduled send time, contact the business to confirm they sent it. They can resend manually or verify your number is correct in their system.

How to update your phone number if it changes

If you have a Setmore account, log in and go to your profile or account settings to update your phone number. The change takes effect immediately for any future appointments you book. For appointments already scheduled, the business may need to manually update your contact information in their system — contact them directly to be safe.

If you do not have a Setmore account and booked through a business's website or link, you typically cannot change your number yourself. Contact the business directly and ask them to update it in their system before your appointment reminder is sent.

What information is in a Setmore reminder text

A typical Setmore reminder includes the appointment date and time, the business name, and a link to reschedule or cancel. Some businesses customize the message to add their location or specific instructions. The text comes from a Setmore number or short code, not from the business's personal phone number.

The link in the message usually takes you to a page where you can confirm, reschedule, or cancel without logging in. You can click it on any device, and changes show up in the business's calendar immediately. If you do not want to use the link, you can always call or text the business directly.

Controlling whether you receive reminders

You cannot opt out of reminders through Setmore itself — the business controls whether reminders are sent. However, you can reply to the text message with "STOP" to unsubscribe from that business's SMS messages. This tells Setmore's system to stop sending you texts from that sender.

Keep in mind that unsubscribing means you will not receive any future reminders from that business, including important updates about cancellations or changes. If you want to stay informed but are receiving too many messages, contact the business and ask if they can reduce the number of reminders they send (for example, only one reminder instead of two).

If you want to receive reminders but prefer email over text, ask the business whether they can switch you to email-only reminders instead.

Setmore reminders versus other notification methods

Setmore's main reminder channel is SMS text message. Some businesses also send email reminders through Setmore, and a few may send push notifications if you have the Setmore customer app installed on your phone. The business chooses which methods to use.

If a business uses a different scheduling system (not Setmore), their reminders will come from that system instead and may work differently. Always check the confirmation email or message you receive after booking to see what type of reminder to expect and from where.

Frequently Asked Questions

Can I get reminders sent to a different phone number than the one I used to book?

Not directly through Setmore. You would need to contact the business and ask them to update your number in their system. Once they do, future reminders will go to the new number. For appointments already booked, ask them to update it before the reminder sends.

What if I get a Setmore reminder for an appointment I did not book?

Someone may have entered your number by mistake, or a scammer may have used it. Do not click any links. Contact the business directly using a phone number from their website to confirm whether you have an appointment. If you did not book it, ask them to remove your number from their system.

Do I have to have a phone number to book with Setmore?

Most businesses require a phone number to book an appointment through Setmore, but some may allow you to book with email only. Check the booking form — if a phone number field is required, you will need to provide one to complete the booking.

Will Setmore charge me for reminder texts?

No. Setmore reminders are sent at no cost to you. Your mobile carrier may charge standard SMS rates if you have a limited texting plan, but Setmore itself does not bill you for the messages.

Can I reschedule my appointment by replying to the reminder text?

Not by replying directly. The reminder includes a link you can click to reschedule, or you can call the business. Replying with "STOP" will unsubscribe you from reminders, but it will not reschedule your appointment.