Where to find donation notification settings in Donorbox

Donorbox lets you decide which team members or email addresses receive notifications when someone makes a donation. You control this in your account settings, not in the form itself. The notification list is separate from who can access your Donorbox dashboard — you can have people receive alerts without giving them login access to your account.

To reach these settings, log into your Donorbox account and look for the gear icon or "Settings" link, usually in the top right corner or main navigation menu. From there, find the section labeled "Notifications" or "Email Notifications." This is where you add, remove, or change who gets alerted when donations come in.

Key Takeaways

  • Notification recipients are managed separately from dashboard access, so you can alert people without giving them login permissions.
  • You can add multiple email addresses to receive donation alerts, and each person gets the same notification at the same time.
  • Removing someone from the notification list stops them from receiving future alerts but does not delete their account or access to other features.
  • Donation notifications typically include the donor's name, amount, and any message they included, depending on your notification settings.

Adding a new person to receive notifications

In the Notifications section, look for a button or link that says "Add Email," "Add Recipient," or "New Notification Email." Click it and enter the email address of the person who should receive alerts. Donorbox will send a confirmation to that address — the person does not need to accept or verify it, but they should know to expect these emails so they do not mark them as spam.

You can add as many email addresses as you need. There is no limit to the number of people who receive notifications. Each person on the list gets the same notification email whenever a donation arrives, so use this for team members, board members, or anyone else who needs to know about donations in real time.

Removing someone from the notification list

Find the email address you want to remove in your Notifications section. Next to it, there should be a delete button, trash icon, or "Remove" link. Click it, and Donorbox will ask you to confirm. Once you confirm, that person stops receiving donation alerts immediately.

Removing someone from notifications does not affect their ability to log into Donorbox or access any other features — it only stops the email alerts. If that person has a Donorbox login, they can still see donations through the dashboard if you have given them access.

What information is included in donation notifications

By default, Donorbox sends notifications that include the donor's name, the donation amount, the date and time, and any message or note the donor left. Some notifications also show the payment method used. The exact details depend on your Donorbox plan and any custom settings you have configured.

If you want to change what information appears in the notification email itself — for example, hiding the donor's name or showing only the amount — check whether your Donorbox plan offers notification customization. This is different from controlling who receives the notifications and may require a higher-tier plan.

Handling notifications for multiple fundraising forms

If you have created more than one donation form in Donorbox, you can usually set up different notification recipients for each form. Look in the individual form settings rather than the account-wide notification section. This lets you send alerts about a specific campaign to one team and alerts about general donations to another.

To find form-specific notification settings, open the form you want to edit, look for "Settings" or "Form Settings," and then find the Notifications tab. The process is the same as account-level notifications — add email addresses, remove them, and confirm your changes.

Troubleshooting notifications that are not arriving

If someone on your notification list is not receiving donation alerts, first check that the email address is spelled correctly in your settings. A single typo will cause emails to bounce. Log back into Notifications and verify the address matches exactly what you intended.

Next, ask the recipient to check their spam or junk folder — donation notification emails sometimes get filtered there, especially if they have never received one before. They can mark the email as "not spam" to train their email provider to deliver future notifications to the inbox. If the address is correct and emails are still missing, contact Donorbox support with the donation date and the email address that should have received the alert.

Frequently Asked Questions

Can I send notifications to people who do not have a Donorbox account?

Yes. Notification recipients do not need their own Donorbox login. You can add any email address, and that person will receive alerts as long as the address is active and not filtering the emails as spam.

What happens if I remove someone from notifications and then add them back?

They will start receiving notifications again from the moment you add them back. Removing and re-adding does not affect past donations — they will not receive alerts for donations that arrived while they were off the list.

Can I set up notifications to go to a group email or shared inbox?

Yes. You can add any email address, including shared team inboxes or group distribution lists. Make sure the address is set up to receive external emails and that it is not blocking messages from Donorbox's mail server.

Do notification recipients need permission to see donor information?

Notification emails show donor details like name and amount, but receiving an email does not give someone access to your full donor database or Donorbox dashboard. If you want them to see more detailed donor records, you need to give them a separate Donorbox login with appropriate permissions.

Can I schedule notifications to arrive at a specific time instead of immediately?

Most Donorbox plans send notifications in real time as donations arrive. Some higher-tier plans may offer digest emails that bundle donations from a set period, but this depends on your account type. Check your plan details or contact Donorbox support to see what timing options are available to you.