You can delete your Ticketmaster account through your account settings, but the process differs depending on whether you use the website or the mobile app
Ticketmaster does not offer a one-click account deletion button. Instead, you contact their customer service team with a deletion request, and they handle it from there. The process takes a few days to a week. You will need your account email address and may be asked to verify your identity before the deletion goes through.
Before you request deletion, download or save any information you want to keep — your ticket history, past purchases, and saved payment methods will be removed permanently. If you have upcoming events or pending refunds, resolve those first, as deletion will make it harder to track them.
Key Takeaways
- Ticketmaster requires you to contact customer service to delete your account; there is no self-service deletion option in your settings.
- You should cancel or transfer any upcoming tickets before requesting account deletion, since the process removes your ticket history.
- The deletion request takes five to seven business days to process after you submit it.
- You will need your account email address and may need to answer security questions to confirm your identity.
How to request deletion through Ticketmaster's website
Go to Ticketmaster.com and sign into your account. Click on your profile icon or account menu — this is usually in the top right corner. Select "Account Settings" or "My Account," then look for a "Help" or "Contact Us" link within that section.
From the help page, search for "delete account" or "close account." Ticketmaster's support site will show you a contact form or a phone number. Fill out the form with your request to delete your account, or call their customer service line. Have your account email address ready. You may be asked to confirm your identity by answering security questions or providing the last four digits of a payment method on file.
After you submit your request, Ticketmaster will send a confirmation email to the address associated with your account. Check your inbox and spam folder. The email will confirm that your deletion request has been received and tell you when to expect the account to be fully removed.
How to request deletion through the Ticketmaster mobile app
Open the Ticketmaster app and tap the menu icon (usually three horizontal lines) or your profile icon. Navigate to "Account" or "Settings." Scroll down to find "Help," "Support," or "Contact Us."
Tap the option to contact customer service. You can usually choose between a chat option, email form, or phone number. Select the method that works best for you. Type or say that you want to delete your account, and provide your account email address. The support agent will guide you through identity verification and confirm your request.
What happens to your data after deletion
Once Ticketmaster deletes your account, you lose access to your ticket history, saved payment methods, and any rewards or loyalty points associated with your account. You will no longer receive promotional emails from Ticketmaster. If you had tickets to upcoming events, those will be tied to your email address in Ticketmaster's system, but you will not be able to manage them through an account login.
Ticketmaster may retain some data for legal or business reasons — for example, records of past purchases for tax or fraud prevention purposes. However, your personal profile and login credentials will be removed, and you will not be able to sign back in.
What to do before you delete your account
If you have tickets to upcoming events, transfer them to another person or cancel them before you request account deletion. Once your account is gone, managing those tickets becomes much harder. Go to your "My Events" or "My Tickets" section, find the event, and look for a transfer or cancellation option.
If you are waiting for a refund, check your account to see the status. Refunds are usually processed to the original payment method within 5 to 10 business days after cancellation. Once your account is deleted, you will have no way to track the refund through Ticketmaster, so confirm it has been issued first.
Save any confirmation numbers, receipts, or ticket details you might need later. Take screenshots of your order history if you think you will need proof of purchase for any reason.
If you want to keep your account but stop emails
If you do not want to delete your account but are tired of promotional emails, you can unsubscribe instead. Sign into your account, go to "Account Settings," and look for "Email Preferences" or "Communication Preferences." Uncheck the boxes for marketing emails, newsletters, and promotional offers. You can usually keep transactional emails (like order confirmations and ticket delivery) while turning off everything else.
This option lets you keep your account active in case you want to buy tickets again later, without losing your purchase history or dealing with unwanted emails.
Frequently Asked Questions
How long does it take for Ticketmaster to delete my account?
Ticketmaster typically processes account deletion requests within five to seven business days. You will receive a confirmation email when the request is submitted and another email when the deletion is complete. If you do not hear back within a week, contact customer service again with your original request details.
Can I delete my Ticketmaster account if I have a pending refund?
You can request deletion, but it is better to wait until your refund has been processed. Once your account is deleted, tracking a refund becomes difficult. Check your account status first, and if the refund shows as "pending," wait a few more days before requesting deletion.
What if I forgot the email address associated with my Ticketmaster account?
Contact Ticketmaster customer service and explain that you want to delete your account but cannot remember the email. They will ask you to verify your identity using other information, such as your name, phone number, or the last four digits of a payment method. Once verified, they can process the deletion.
Can I reactivate my account after deletion?
No. Once Ticketmaster deletes your account, it cannot be reactivated. If you want to buy tickets again, you will need to create a new account with a new email address or the same email address after the deletion is complete.
Do I need to delete my payment methods before deleting my account?
No. When you delete your account, all saved payment methods are automatically removed. You do not need to manually delete them first, though you can if you want to be extra cautious.