How to cancel Total AV

To cancel Total AV, you need to do two separate things: stop the subscription through your account, then uninstall the software from your computer. Most people can cancel through the Total AV website by logging into their account, finding the subscription settings, and selecting the cancel option. The process takes about five minutes. After cancellation, the software will continue to run until your current billing period ends — you won't lose access mid-month.

Uninstalling the software is a separate step that happens after cancellation. On Windows, go to Settings > Apps > Apps & Features, find Total AV in the list, and click Uninstall. On Mac, drag the Total AV icon from Applications to the Trash, then empty the Trash. Some people cancel but leave the software installed; others uninstall immediately. Either way works, but uninstalling frees up disk space.

Key Takeaways

  • Cancel your subscription through the Total AV website by logging in and navigating to account settings, not by uninstalling the software.
  • Your software will continue to work through the end of your current billing period even after you cancel.
  • Uninstalling the software is a separate action from canceling the subscription and must be done manually through your computer's settings.
  • If you cannot find the cancel option online, Total AV customer support can process the cancellation for you by email or phone.
  • Check your email for a cancellation confirmation so you have proof the subscription ended.

Cancel through the Total AV website

Log into your Total AV account at the official website using the email and password you registered with. Once logged in, look for Account Settings, Subscription, or Billing — the exact label varies depending when your account was created. Click into that section and you should see your current subscription status and an option to cancel, downgrade, or manage your plan.

Click the cancel or end subscription button. Total AV will usually ask why you are canceling and may offer a discount to keep you as a customer. You can accept the discount if you want to stay, or continue with the cancellation. After you confirm, you should see a message saying your subscription has been canceled and receive a confirmation email within a few minutes. Save this email — it proves when your subscription ended.

Uninstall Total AV from Windows

Open Settings and go to Apps > Apps & Features. Scroll through the list until you find Total AV, click on it, and select Uninstall. Windows will ask you to confirm; click Uninstall again. The removal process usually takes one to three minutes. When it finishes, Total AV will no longer appear in your Apps & Features list and the software will no longer run in the background.

If you see a message saying the uninstall failed, restart your computer and try again. Sometimes Windows locks files while the software is running, and a restart releases them. If it fails a second time, you can contact Total AV support for help, though this is uncommon.

Uninstall Total AV from Mac

Open Finder and navigate to Applications. Scroll down until you see Total AV, click on it, and drag it to the Trash in your dock. Then open Trash, right-click on the Total AV icon, and select Empty Trash. The software will be removed from your computer. On Mac, this is the standard way to uninstall most applications.

Some security software leaves behind small files even after you move it to Trash. These are usually harmless and take up minimal space. If you want to remove every trace, you can use a third-party uninstaller app, but this is not necessary for Total AV to stop running.

What happens after you cancel

Your subscription ends on the date shown in your cancellation confirmation. If you paid for a year and cancel after three months, you will not receive a refund — you keep access to the software for the remaining nine months. If you cancel a monthly subscription, you keep access through the end of that month. After the final day, you will see a message when you open Total AV saying your subscription has expired.

Once your subscription expires, the software will still be on your computer but will not scan for threats or update its virus definitions. You can leave it installed or uninstall it. If you leave it installed and later decide you want protection again, you can reactivate the subscription by logging back into your account, though you will pay the current price rather than get your old rate back.

If you cannot find the cancel option

Some older Total AV accounts have different account layouts, and the cancel button may not be obvious. If you log in and cannot find subscription settings, look for a Help or Support link on the website. You can also contact Total AV support directly by email or phone — the contact information is usually at the bottom of the website. Have your account email and order number ready when you reach out.

Support can cancel your subscription for you if you ask. This takes longer than doing it yourself — usually one to three business days — but it works if the website option is not available to you. Ask for a cancellation confirmation email so you have proof the subscription ended.

Frequently Asked Questions

Will I get a refund if I cancel before my subscription ends?

Total AV does not offer refunds for unused time on annual plans. Monthly subscriptions also do not refund — you keep access through the end of the month you paid for. If you believe you were charged in error or have a billing dispute, contact support with your order number and they can review your account.

Can I pause my subscription instead of canceling it?

Total AV does not offer a pause option. Your choices are to keep the subscription active, cancel it, or downgrade to a cheaper plan if one is available. If you think you might want the software again later, you can cancel now and reactivate when you need it, though you will pay the current price.

Do I have to uninstall the software when I cancel?

No. You can cancel the subscription and leave the software on your computer. It will simply stop working after your subscription ends. However, uninstalling frees up disk space and removes the software from your system entirely, which some people prefer.

What if I cancel but the software keeps running?

After cancellation, the software will continue to run and scan your computer through the end of your billing period. This is normal. Once that date passes, the software will show an expiration message and stop protecting your computer. If you want it to stop immediately, uninstall it manually through your computer's settings.

Can I get my old price back if I reactivate later?

No. When you reactivate a canceled subscription, you will pay Total AV's current price, not the rate you had before. If you want to keep your price, do not cancel — instead, look for a downgrade option or contact support to ask about renewal discounts.