How to cancel SimpliSafe monitoring

You can cancel SimpliSafe monitoring by calling their customer service team at 1-800-310-9490 or by logging into your account online and submitting a cancellation request through the account settings. SimpliSafe does not require you to provide a reason for cancellation, though they may ask if you'd like to pause the service instead. The process typically takes a few business days to complete, and you'll receive a confirmation email once the cancellation is final.

Before you cancel, check your contract terms. SimpliSafe offers month-to-month plans and longer contracts with early termination fees. If you're within a contract period, you may owe an early termination fee — the amount depends on your plan and how much time remains. Month-to-month customers can cancel without penalty.

Key Takeaways

  • Call 1-800-310-9490 or use your online account to request cancellation; SimpliSafe processes cancellations within a few business days.
  • Early termination fees apply only if you're in a contract period; month-to-month plans cancel without penalty.
  • You can pause monitoring temporarily instead of canceling entirely if you want to keep your equipment and account active.
  • Request a final bill and confirm your cancellation date in writing to avoid unexpected charges after the service ends.

Check your contract type before canceling

SimpliSafe offers two main contract structures: month-to-month and fixed-term contracts. Month-to-month plans renew automatically each month with no long-term commitment, so you can cancel anytime without fees. Fixed-term contracts typically run 24 or 36 months and include an early termination fee if you cancel before the contract ends.

You can find your contract type by logging into your SimpliSafe account online, checking your original welcome email, or calling customer service. The early termination fee varies — it's usually a percentage of your remaining contract balance or a flat fee, depending on your plan. Knowing this amount before you call helps you decide whether to cancel now or wait until your contract expires.

Cancellation methods and what to expect

Phone cancellation is the most direct route. Call 1-800-310-9490 during business hours (typically 8 a.m. to 10 p.m. Eastern, seven days a week). Have your account number ready. The representative will confirm your identity, discuss any early termination fees if applicable, and process the cancellation. Ask for a confirmation number and the exact date your service will end.

Online cancellation through your SimpliSafe account is available if you log in at simplisafe.com. Go to Account Settings, find the Monitoring or Services section, and look for a cancellation or pause option. Not all account types offer full online cancellation, so you may be directed to call instead. If you complete the request online, you'll receive a confirmation email within a few business days.

SimpliSafe typically stops monitoring within 24 to 48 hours of your cancellation request, though the final confirmation can take several business days. During this window, your system remains armed but is no longer connected to SimpliSafe's monitoring center — emergency calls will not reach them.

What happens to your equipment after cancellation

SimpliSafe equipment belongs to you if you purchased it outright or if you've completed a lease agreement. After cancellation, you own the sensors, keypad, base station, and any other hardware you installed. You can keep the equipment, remove it, or recycle it — SimpliSafe has no claim to it once monitoring ends.

If you're leasing equipment through SimpliSafe (some plans include leased hardware), you may need to return it. Ask the representative during cancellation whether your equipment is owned or leased. If leased, they'll provide instructions for return or may deduct a return fee from your final bill if you don't send it back.

Pausing monitoring instead of canceling

SimpliSafe offers a pause option that temporarily stops monitoring without canceling your account entirely. This is useful if you're moving, traveling for an extended period, or want to test whether you actually need the service. Pausing typically costs nothing and keeps your account active so you can resume monitoring later without reinstalling or reconfiguring your system.

To pause, call customer service or request it through your online account. Pauses usually last 30 to 90 days, depending on SimpliSafe's current policy. After the pause period ends, monitoring resumes automatically unless you cancel or extend the pause. This option avoids early termination fees if you think you might want monitoring again in the future.

Avoiding unexpected charges after cancellation

After you cancel, SimpliSafe may continue to charge you if the cancellation doesn't process correctly or if you're still within a billing cycle. Request a final bill and ask for the exact date your service ends. If you see charges after that date, contact customer service immediately with your cancellation confirmation number.

If you paid for monitoring in advance (annual or multi-month plans), ask whether SimpliSafe will refund the unused portion. Refund policies vary — some plans offer prorated refunds, while others do not. Get this in writing before you cancel so you know what to expect on your final bill.

Frequently Asked Questions

Will SimpliSafe charge me an early termination fee?

Only if you're in a fixed-term contract and cancel before it ends. Month-to-month plans have no early termination fees. Check your contract type in your account or call customer service to find out the exact fee amount before you cancel.

Can I cancel online or do I have to call?

You can try canceling online through your account settings at simplisafe.com, but not all account types support this. If the online option isn't available, you'll need to call 1-800-310-9490. Phone cancellation is faster and gives you a confirmation number immediately.

What if I want to keep my equipment but stop monitoring?

You can cancel monitoring and keep your equipment if you own it. The system will no longer be connected to SimpliSafe's monitoring center, but the hardware remains yours to use, store, or recycle. If your equipment is leased, you'll need to return it or pay a return fee.

How long does it take for SimpliSafe to stop monitoring?

Monitoring typically stops within 24 to 48 hours of your cancellation request. Your final confirmation and billing adjustment can take several business days. During the gap, your system is armed but not monitored, so emergency calls won't reach SimpliSafe.

Can I get a refund for unused monitoring time?

Refund policies depend on your plan. Some plans offer prorated refunds for unused time, while others do not. Ask customer service about your specific plan's refund policy before you cancel, and request it in writing so you have documentation.