Cancel Norton directly through the app or your Norton account

You can cancel Norton on your phone by going into the app itself or by logging into your Norton account online from your phone's browser. The fastest route depends on whether you remember your Norton password — if you do, the app method takes about three minutes. If you don't, you'll need to reset it first, which adds a few extra steps.

Norton subscriptions renew automatically, so cancelling stops future charges but does not refund money you've already paid. Check your credit card or bank statement to see when your next billing date is — that date matters if you're within a return window.

Before you cancel, write down your Norton account email and password somewhere safe. You'll need the email to log back in if you ever want to reactivate, and Norton support will ask for it if something goes wrong during cancellation.

Key Takeaways

  • You can cancel Norton through the Norton app on your phone or by logging into your account at norton.com from your phone's browser.
  • Cancellation stops future charges but does not automatically refund money already paid — check your billing date and your card's return policy.
  • If you forget your Norton password, use the "Forgot Password" link on the login screen to reset it before you cancel.
  • After you cancel, your Norton protection ends immediately, so uninstall the app only after confirming the cancellation went through.

Cancel through the Norton app on Android

Open the Norton app on your Android phone. Tap the menu icon (three horizontal lines) in the top left corner, then tap "Settings." Scroll down and look for "Subscription" or "My Subscription" — the exact wording varies by Norton version.

Tap on your subscription. You should see a button that says "Cancel Subscription" or "Manage Subscription." Tap it. Norton will show you a confirmation screen asking why you're cancelling — you can select a reason or skip this step. Tap "Cancel" or "Confirm Cancellation" on the final screen. You'll get a confirmation message and an email to your Norton account email address within a few minutes.

Do not close the app or your phone until you see the final confirmation message on screen. If your phone dies or the app crashes before that point, the cancellation may not go through, and you'll need to try again.

Cancel through the Norton app on iPhone

Open the Norton app on your iPhone. Tap the menu icon (three horizontal lines) in the bottom right corner. Tap "Settings," then scroll down to find "Subscription" or "My Subscription." Tap it.

You'll see your current subscription details. Look for a button labeled "Cancel Subscription," "Manage Subscription," or "Unsubscribe." Tap it. Norton will ask you to confirm — tap "Cancel" or "Confirm" on the final screen. You should see a confirmation message and receive an email within a few minutes.

If you subscribed to Norton through the Apple App Store (rather than directly through Norton), the cancellation process is different — see the section below on cancelling through Apple.

Cancel through your Norton account online

Open your phone's web browser and go to norton.com. Tap "Sign In" in the top right corner. Enter your Norton account email and password, then tap "Sign In."

Once you're logged in, look for "My Account" or "Account Settings" — this is usually in a menu at the top of the page or in your profile icon. Tap it. Find "Subscriptions" or "Billing" and tap it. You should see your active Norton subscription listed.

Tap on the subscription. Look for a "Cancel," "Cancel Subscription," or "Manage" button. Tap it and follow the prompts to confirm. You'll get a confirmation message on screen and an email to your Norton account email address.

Cancel if you subscribed through Apple or Google Play

If you bought your Norton subscription through the Apple App Store or Google Play Store (rather than directly from Norton), you must cancel through that store, not through the Norton app. Cancelling in the Norton app won't work — your subscription will keep charging.

For Apple App Store: Open the Settings app on your iPhone. Tap your name at the top, then tap "Subscriptions." Find Norton in the list and tap it. Tap "Cancel Subscription" and confirm. You'll get a cancellation confirmation from Apple.

For Google Play Store: Open the Google Play Store app on your Android phone. Tap your profile icon in the top right corner, then tap "Manage Subscriptions." Find Norton and tap it. Tap "Cancel Subscription" and confirm. You'll get a cancellation confirmation from Google.

What to do if you forgot your Norton password

Go to norton.com on your phone's browser. Tap "Sign In." Below the password field, tap "Forgot Password?" Enter the email address connected to your Norton account and tap "Next."

Norton will send a password reset link to that email address. Open your email app and find the message from Norton (check your spam folder if you don't see it). Tap the reset link. Create a new password — Norton requires at least 8 characters, including uppercase and lowercase letters, a number, and a special character like ! or @.

Once you've set your new password, go back to norton.com, sign in with your new password, and follow the steps in the "Cancel through your Norton account online" section above.

Uninstall Norton after you cancel

After you receive the cancellation confirmation email, you can uninstall the Norton app from your phone. On Android, open Settings, tap "Apps," find Norton, tap it, and tap "Uninstall." On iPhone, press and hold the Norton app icon on your home screen, tap "Remove," then tap "Remove App" and confirm.

Do not uninstall the app before you cancel — if you do, you won't be able to access your subscription settings to cancel it. If you accidentally uninstalled it, reinstall the app from the Google Play Store or Apple App Store, sign in, and cancel from there.

After uninstalling, your phone no longer has Norton protection. If you want security software, you'll need to install a different program or purchase a new Norton subscription.

Frequently Asked Questions

Will I get a refund after I cancel?

Norton does not automatically refund money you've already paid. However, if you cancel within a certain number of days of your purchase (usually 30 to 60 days, depending on your location and how you paid), you may be able to request a refund from Norton support or from your credit card company. Check your receipt or billing statement for the purchase date.

What happens to my Norton protection after I cancel?

Your Norton protection stops working immediately after cancellation. Your phone will no longer be scanned for threats, and you won't receive security updates. If you want protection, install a different security app or purchase a new Norton subscription.

Can I cancel my subscription and then reactivate it later?

Yes. After you cancel, you can sign back into your Norton account at any time and purchase a new subscription. Your old account information will still be there, so you won't need to create a new account.

Why does Norton keep charging me after I cancelled?

This usually means the cancellation didn't go through. Check your Norton account at norton.com to see if your subscription is still listed as active. If it is, try cancelling again. If you subscribed through Apple or Google Play, make sure you cancelled through that store, not through the Norton app.

How do I cancel if I can't log into my Norton account?

Use the "Forgot Password" link on norton.com to reset your password first. If you don't remember the email address on your account, contact Norton support by phone or chat — they can help you recover your account or cancel it for you.