Canceling Vivint requires contacting their customer service directly — they do not allow online cancellation, and your contract terms determine what fees you may owe

Vivint is a home security and automation company that operates on contract agreements, usually 24, 36, or 60 months long. To end your service, you must call Vivint's cancellation line at 1-800-216-5232 and speak to a representative. They will not process a cancellation through chat, email, or your online account.

The cost of canceling depends on where you are in your contract. If you cancel before the contract ends, Vivint charges an early termination fee — typically $300 to $600, though the exact amount is in your contract paperwork. If your contract has expired and you are on month-to-month service, you can cancel with 30 days' notice and no penalty.

Key Takeaways

  • Call 1-800-216-5232 to start a cancellation; Vivint does not process cancellations online or by email.
  • Early termination fees apply if you cancel before your contract ends, and the amount is listed in your original service agreement.
  • Month-to-month customers can cancel with 30 days' notice and no fee.
  • Request written confirmation of your cancellation date and any final charges before you hang up.
  • Return all Vivint equipment within 30 days or you may be charged for unreturned hardware.

What to have ready before you call

Gather your account number, service address, and the phone number associated with your account before calling. You can find your account number on your Vivint bill or in the Vivint app under Account Settings. Having this information ready speeds up the call and prevents the representative from transferring you between departments.

Also locate your original service agreement or contract. If you have it, you can confirm the exact early termination fee before the call. If you do not have a copy, the representative can read it to you during the call, but having it in front of you lets you ask questions about specific terms.

Understanding early termination fees

Vivint contracts specify an early termination fee that applies if you cancel before the contract period ends. This fee is not negotiable through standard customer service channels. The amount varies by contract length and when you signed up, but typically ranges from $300 to $600.

Some situations may reduce or eliminate the fee. If Vivint breached the contract — for example, by failing to provide service for an extended period — you may have grounds to dispute the fee. If you are moving to a location where Vivint cannot service your account, ask the representative whether they waive the fee for relocation. Neither outcome is may provide, but it is worth asking.

What happens to your equipment

When you cancel, Vivint will tell you how to return the equipment — typically the control panel, door and window sensors, motion detectors, and any cameras or other devices they installed. You usually have 30 days from your cancellation date to return everything. Vivint provides a prepaid shipping label or instructions for dropping off equipment at a local location.

If you do not return equipment within 30 days, Vivint charges you for the unreturned hardware, typically $100 to $300 per device depending on what was installed. Keep the shipping receipt or drop-off confirmation as proof you returned the equipment on time. If Vivint claims you did not return something, you will need that proof to dispute the charge.

Timing and final billing

Vivint bills monthly, usually on the same date each month. If you cancel mid-month, you will be charged a prorated amount for the days you used the service that month. Ask the representative for the exact cancellation date and what your final bill will be, including any early termination fee.

Request that the representative email or mail you written confirmation of the cancellation, the final bill amount, and the equipment return deadline. This confirmation protects you if there is a dispute later about whether you actually canceled or what you owe.

If you are locked in a long contract

If you are early in a long contract and the early termination fee is steep, you have a few options. Some customers transfer their contract to another person — Vivint may allow this if the new account holder passes a credit check. Contact Vivint to ask whether contract transfer is possible and what the process is.

You can also wait until your contract is closer to expiration. The early termination fee sometimes decreases as you approach the end date, though this depends on your specific contract. Check your agreement to see whether it includes a declining fee schedule.

If you are unhappy with service quality, document the problems — missed appointments, equipment failures, poor monitoring response — and mention them during the cancellation call. While Vivint is unlikely to waive the fee entirely, a clear record of service failures sometimes persuades a supervisor to reduce it.

What to do if the cancellation does not go through

After you hang up, monitor your account for the next few days to confirm the cancellation was processed. Log into the Vivint app or check your online account to see whether the service status shows as canceled. If it still shows active after three business days, call back and ask for confirmation that your cancellation was submitted.

Keep your cancellation confirmation email or letter. If Vivint continues to bill you after the cancellation date, you have proof of when you canceled and can dispute the charges with your credit card company or bank. Most credit card companies will reverse charges if you show evidence that you canceled the service.

Frequently Asked Questions

Can I cancel Vivint online?

No. Vivint requires you to call 1-800-216-5232 to cancel. They do not process cancellations through their website, app, or email. You must speak to a representative.

What if I move and Vivint cannot service my new address?

Tell the representative your new address during the cancellation call. If Vivint does not service that area, ask whether they waive the early termination fee for relocation. Some representatives will, though it is not may provide. Get written confirmation if they agree to waive it.

How long does it take for Vivint to stop charging me?

Vivint stops charging on your cancellation date. Your final bill, including any early termination fee, is due according to your normal billing cycle. If you cancel mid-month, you pay a prorated amount for the days you used service that month.

What if I do not return the equipment on time?

Vivint charges you for unreturned equipment, typically $100 to $300 per device. You have 30 days from cancellation to return everything. Keep your shipping receipt or drop-off confirmation as proof you returned it, in case Vivint claims you did not.

Can I negotiate the early termination fee?

Standard customer service representatives cannot reduce the fee — it is set by your contract. However, if Vivint failed to provide service or you are relocating, ask a supervisor whether an exception applies. Document any service problems before you call.