Delete your Empower account through the app settings or by contacting support
Empower (formerly Even) lets you delete your account directly from the mobile app without calling customer service. The process takes a few minutes and permanently removes your account data. Once deleted, you cannot recover the account or access any saved information, so download or save anything you need first.
You have two ways to delete: through the app's settings menu, which is fastest, or by emailing Empower's support team if you cannot access the app. Both methods result in permanent deletion.
Key Takeaways
- Open the Empower app, go to Settings, select Account, and tap Delete Account to remove your account immediately.
- Save or download any financial records, pay stubs, or transaction history before deletion because you cannot recover them afterward.
- If you cannot access the app, email Empower support with your account email address and they will delete the account for you.
- Deletion is permanent and takes effect right away — you will not be able to log back in or retrieve any data.
Delete your account through the Empower app
The fastest way to delete your account is through the app itself. Open Empower on your phone and navigate to the settings area where your account options live.
Tap the menu icon (three horizontal lines) in the bottom right corner of the app. Select Settings from the menu. Scroll down and tap Account. At the bottom of the Account page, you will see Delete Account — tap it. The app will ask you to confirm that you want to delete your account permanently. Tap Confirm or Delete (the exact wording varies by app version). Your account is now deleted and you will be logged out immediately.
What to save before you delete
Deletion is permanent, so take a moment to save anything you might need later. Common documents to keep are pay stubs, transaction history, and any records of transfers or deposits Empower processed for you.
Before you delete, open the app and take screenshots of your account dashboard, transaction list, and any balance information. If Empower sent you statements by email, those emails will remain in your inbox even after the account is deleted — you do not need to do anything special to keep them. If you used Empower's paycheck advance feature or received deposits, note the dates and amounts in case you need them for tax or financial records later.
Delete your account by email if you cannot access the app
If you uninstalled the app, lost access to your phone, or cannot log in, you can request deletion by email. Send a message to Empower's support team with your account email address and a request to delete your account.
Find Empower's support email address by visiting their website or checking any emails they sent you — support contact information is usually in the footer or in the Help section. In your email, include your full name, the email address associated with your Empower account, and a clear statement that you want your account deleted. Support will process the deletion and send you a confirmation email. This method typically takes one to three business days.
What happens after deletion
Once your account is deleted, you cannot log back in, even with the correct password. Any linked bank accounts or payment methods are disconnected. If Empower had scheduled any transfers or paycheck advances, those are cancelled.
If you had an active paycheck advance or loan through Empower, check your account before deleting to see if you owe a balance. Deleting your account does not erase any debt — you will still be responsible for repaying it. Contact Empower support before deletion if you have questions about an outstanding balance.
Reactivate or create a new account later
You cannot reactivate a deleted account. If you want to use Empower again in the future, you will need to create a brand new account with the same or a different email address. The new account will have no connection to your old one.
When you sign up again, you will go through the full setup process, including linking a bank account and verifying your identity. Any previous transaction history, balances, or settings will not carry over.
Frequently Asked Questions
Will deleting my Empower account affect my credit score?
No. Empower does not report account deletion to credit bureaus. However, if you had an outstanding loan or advance balance, that debt remains and could affect your credit if it goes unpaid. Deletion does not erase what you owe.
Can I delete my account if I have a pending paycheck advance?
Yes, but you should check the status first. If the advance has already been deposited to your bank account, deletion will not reverse it. If it is still pending, deletion may cancel it. Contact Empower support before deleting if you are unsure about a pending transaction.
What if I forgot the password to my Empower account?
You can still delete the account by email without logging in. Send a request to Empower support with your account email address and ask them to delete it. You will not need your password to complete deletion this way.
Does Empower delete my data immediately or after a waiting period?
Deletion takes effect right away when you confirm it in the app. You will be logged out immediately and cannot access your account. Empower's servers remove your data according to their data retention policy, which typically takes 30 to 90 days, but your account is inaccessible as soon as you delete it.
Can I download my transaction history before I delete?
The app does not have a built-in export feature, but you can take screenshots of your transaction list and account details before deletion. If you need official records, contact Empower support and ask if they can email you a statement or transaction report before you delete the account.