You can delete your Mercari account through the app or website, but the process is permanent and affects your selling history

To delete your Mercari account, open the app or go to mercari.com, tap your profile icon, select Settings, then scroll to Account and choose Delete Account. You'll need to confirm your password and reason for leaving. Mercari will ask you to resolve any active listings, ongoing transactions, or pending payments before the deletion goes through — you cannot delete an account with unfinished business.

The deletion is final. Once confirmed, your account, messages, and transaction history disappear from Mercari's platform. If you've sold items, your seller rating and feedback history will no longer be visible to other users. This matters if you plan to return to Mercari later or use the same email address on a new account — you'll start from zero with no selling history.

Key Takeaways

  • You must cancel or complete all active listings and resolve any pending transactions before Mercari will let you delete your account.
  • Deletion is permanent and removes your seller rating, feedback, and all transaction history from the platform.
  • If you've received payments that haven't been transferred to your bank account, you need to withdraw that money before deletion.
  • You can deactivate your account temporarily instead if you want to pause selling without losing your history.

What happens to your active listings and sales

If you have items currently listed for sale, Mercari won't let you delete your account until those listings are gone. You have two options: delist each item manually, or let Mercari automatically remove them when your account closes. The manual route is faster if you have only a few listings.

Any sales in progress — items you've sold but haven't shipped yet, or transactions waiting for buyer confirmation — must be completed or cancelled before deletion. If a buyer has already paid, you're responsible for shipping the item or cancelling the transaction with the buyer's agreement. Mercari won't force a refund on your behalf; you and the buyer have to agree on what happens next.

Withdrawing your balance before you go

If you have money in your Mercari account from sales, you need to transfer it to your bank account before deletion. Go to your Wallet, select Withdraw Funds, and follow the prompts to link your bank account if you haven't already. Transfers typically take three to five business days.

If you delete your account with money still in your Mercari wallet, that balance may be forfeited depending on Mercari's current policy. Check your account balance under Wallet before you start the deletion process. If you're unsure whether pending sales will clear in time, wait until those transactions are complete and the money is in your bank account.

Deactivating instead of deleting

If you're not sure you want to leave Mercari permanently, deactivation is a middle ground. A deactivated account hides your listings and profile from other users, but your account and history remain in Mercari's system. You can reactivate it later by logging back in.

To deactivate, go to Settings, select Account, and choose Deactivate Account. You'll still need to resolve active listings and pending transactions first. Deactivation is useful if you're taking a break from selling but might return, or if you want to stop receiving notifications without erasing your seller history.

What you lose when you delete

Your seller rating and all feedback from buyers disappears when your account is deleted. If you've built up positive reviews, that history is gone. Any future account you create on Mercari will start with no rating, even if you use the same email address (though Mercari may not let you use the same email immediately after deletion).

Your messages with buyers and sellers are also deleted. If you need a record of a transaction for your own files — a shipping address, payment confirmation, or conversation about an item — take screenshots before you delete. Once the account is gone, you won't be able to retrieve those messages from Mercari.

The deletion process step by step

On the Mercari app: Tap your profile icon at the bottom right, select Settings (the gear icon), scroll down to Account, and tap Delete Account. Enter your password when prompted, select a reason for leaving, and confirm the deletion.

On the Mercari website: Click your profile icon in the top right, go to Settings, select Account from the left menu, and click Delete Account. Follow the same password and confirmation steps.

Mercari will send a confirmation email to the address on your account. Some users report that deletion takes a few hours to fully process, though it's usually immediate. If you try to log in and the account still exists, wait a few hours and try again.

If you change your mind after deletion

Once your account is deleted, you cannot recover it. Mercari does not restore deleted accounts, even if you contact support immediately after. If you realize you made a mistake, your only option is to create a new account with the same or a different email address.

If you had money in your wallet or pending transactions, contact Mercari support right away. Explain what happened and ask whether any balance can be recovered. Support cannot restore your account, but they may be able to help with funds that were in your wallet at the time of deletion, depending on the circumstances.

Frequently Asked Questions

Can I delete my account if I have a pending sale?

No. You must complete the sale, cancel it with the buyer's agreement, or delist the item before Mercari will let you delete. If the buyer has already paid, you're responsible for shipping or working out a cancellation with them directly.

Will deleting my account refund my buyers?

No. Deleting your account does not automatically refund buyers. If you have pending sales, you need to handle them before deletion — either ship the item or cancel the transaction with the buyer's consent. Mercari won't process refunds on your behalf after your account is gone.

Can I use the same email address on a new Mercari account right after deletion?

Usually not immediately. Mercari typically locks the email address for a period after deletion to prevent account abuse. Wait at least a few days before trying to create a new account with the same email. If it doesn't work, try again after a week.

What if I forgot my password and can't delete my account?

Use the "Forgot Password" link on the Mercari login page to reset it. You'll receive a reset link at your email address. Once you've set a new password, you can log in and proceed with account deletion through Settings.

Does Mercari keep my data after I delete my account?

Mercari may retain some data for legal or fraud-prevention purposes, but your profile, listings, and messages are removed from the platform. For details on what data Mercari keeps and for how long, review their Privacy Policy or contact their support team.