Change your Amazon region from another country back to the United States

If you created an Amazon account in another country or your account is currently set to a non-US store, you can switch it back to Amazon.com (the US store). Amazon does not let you change the country on an existing account — instead, you sign out and access the US site directly, or you create a new US account if your current one is permanently locked to another region.

The method depends on whether your account was originally created in the US or in another country. A US account that somehow ended up on a foreign store can usually be fixed in minutes. An account created in another country may need a new account if Amazon's system won't let you switch regions.

Key Takeaways

  • The fastest fix is to sign out completely and visit amazon.com directly — most accounts will load the US store automatically.
  • If you are stuck on a foreign Amazon site, check your account settings under "Login & security" to see what country is registered.
  • Amazon does not allow you to change the country registration on an existing account, so a new US account may be necessary if your current one is locked to another region.
  • Your payment method, address, and phone number must all be US-based for the US store to work properly.
  • If you have orders or balances on your foreign account, do not delete it — contact Amazon customer service to understand what transfers and what stays behind.

Sign out completely and visit amazon.com

Start by signing out of your Amazon account entirely. Click the account icon in the top right corner of the page, scroll down, and select "Sign out". Close the browser tab or window completely.

Now open a new browser tab and type amazon.com directly into the address bar. Do not click a link from another site — type it yourself. Amazon should detect that you are in the United States and load the US store. If you see a different country's store, your browser may be set to a different region or your IP address may be showing a non-US location.

Try clearing your browser's cookies and cache, then visit amazon.com again. Cookies sometimes store your previous region preference. In Chrome, Firefox, Safari, or Edge, press Ctrl+Shift+Delete (Windows) or Command+Shift+Delete (Mac) to open the clear browsing data menu. Select "Cookies and other site data" and "Cached images and files", then click Clear data. Return to amazon.com.

Check your account country setting

Sign into your account and go to the Account menu (top right corner). Select "Login & security". Look for a section showing your registered country or region — this is usually listed near your email address or phone number.

If it shows a country other than United States, this is why you are seeing a foreign store. Amazon's system is routing you based on where your account was created or last registered. You cannot change this setting directly in your account — the country field is locked and cannot be edited by the customer.

Write down the country currently shown. You will need this information if you contact Amazon customer service, and it will help you decide whether to create a new US account or ask Amazon to investigate your account history.

Create a new US Amazon account if needed

If your account is locked to a non-US country and you cannot access the US store, you will need to create a new account. Go to amazon.com and click "Start here" or "Create your Amazon account" (the exact wording changes, but it is always near the sign-in box).

Enter a US email address (or create a new one if you do not have one). Use a US phone number and a US mailing address. Amazon will send a verification code to your email or phone — enter it to confirm. Set up a password and add a US payment method (credit card, debit card, or Amazon gift card with a US billing address).

Once your new account is active, you can use it to shop on amazon.com. Your old account on the foreign store will still exist, but it will be separate. Any orders, gift cards, or account balance on your old account will not transfer automatically — you will need to contact Amazon customer service if you want to recover those funds or understand what happened to them.

Make sure your payment and address information is US-based

Amazon checks your billing address, payment method, and sometimes your IP address to decide which store to show you. If any of these are set to a non-US location, you may be redirected away from the US store even after signing in.

Go to "Account" and then "Your addresses". Make sure your default shipping address is in the United States with a valid US ZIP code. Then go to "Payment options" and check that your credit card or debit card has a US billing address. If you have a payment method with a foreign address, delete it or update it to a US address.

If you are using a VPN (a tool that changes your apparent location), turn it off before accessing Amazon. VPNs can make Amazon think you are in a different country and may block you from the US store or cause other problems with your account.

Contact Amazon customer service if you are still stuck

If you have tried the steps above and still cannot access the US store, or if you are unsure whether to create a new account, contact Amazon customer service. Go to amazon.com, scroll to the bottom of the page, and click "Contact Us". Select your issue (account or login problems work best), and choose to chat, email, or call.

Tell the representative that your account is showing a non-US store and you want to use amazon.com. Have your account email address ready. They can see which country your account is registered to and whether it can be switched. If your account was created in another country, they will let you know whether creating a new US account is your only option.

If you have active orders, gift card balances, or account credit on your old account, ask the representative what will happen to those before you stop using that account. Some balances can be transferred or refunded, but policies vary depending on which country the account is in.

Frequently Asked Questions

Why does Amazon keep showing me a different country's store?

Amazon routes you based on your account's registered country, your billing address, your payment method, or your IP address. If any of these are set to a non-US location, you will see a foreign store. Clear your cookies, sign out completely, and make sure your address and payment method are both US-based.

Can I change the country on my existing Amazon account?

No. Amazon does not allow you to change the country registration on an account once it is created. If your account is locked to a non-US country, you will need to create a new US account to shop on amazon.com.

What happens to my old account if I create a new one?

Your old account will remain active on the foreign Amazon store. Any orders, gift cards, or account balance will stay there and will not transfer to your new account. Contact Amazon customer service to ask whether those funds can be refunded or transferred before you stop using the old account.

Do I need a US phone number to create a US Amazon account?

Yes. Amazon requires a valid US phone number for account verification. You will receive a code by text or call to confirm your identity. If you do not have a US phone number, you can use a Google Voice number or similar service, though Amazon's policies on these change.

Will a VPN help me access the US store?

No. VPNs often cause problems with Amazon and may lock your account temporarily. Turn off any VPN before signing in. Amazon checks your actual location and payment information, not just your IP address, so a VPN is unlikely to help and may make things worse.