StubHub tickets can go into Apple Wallet on iPhone or iPad, but only if you buy them through the StubHub app — not the website

When you buy event tickets on StubHub's mobile app, you'll see an "Add to Apple Wallet" button after purchase. Tap it, and your ticket appears in the Wallet app as a pass you can show at the venue. Tickets bought through StubHub's website don't have this option; you'll need to use the StubHub app to view and present them instead.

The process takes about 30 seconds once you own the ticket. You don't need to do anything special during checkout — the wallet option appears only after the transaction completes and StubHub has issued your ticket file.

Key Takeaways

  • Buy tickets through the StubHub mobile app, not the website, if you want to add them to Apple Wallet.
  • After purchase completes, tap "Add to Apple Wallet" in the StubHub app to move your ticket to the Wallet app.
  • Once in Wallet, your ticket displays a barcode or QR code that venues scan at entry — you don't need the StubHub app at the gate.
  • If you bought tickets on the StubHub website, you can still view them in the StubHub app and present them from there, but they won't appear in Wallet.
  • Apple Wallet stores your ticket offline, so it works even if your phone has no cell service at the venue.

The step-by-step process after you buy a ticket

Open the StubHub app on your iPhone or iPad and go to your account — usually a profile icon in the bottom right. Tap "My Tickets" or "Purchases" to see tickets you've bought. Find the event you just purchased and tap it to open the ticket details.

Look for a button that says "Add to Apple Wallet" or sometimes "Add to Wallet." Tap it. Your phone will show a preview of how the ticket will look in Wallet, with the event name, date, time, and barcode. Tap "Add" to confirm. The ticket now appears in your Wallet app under the Passes section.

You can add the same ticket to Wallet multiple times if you need to — it won't create duplicates. If you have multiple tickets to the same event, each one gets its own Wallet pass.

What happens if you bought tickets on the StubHub website instead

Tickets purchased through StubHub.com (the website) don't have an "Add to Apple Wallet" option. You can still view and use them, but you'll need to open the StubHub app at the venue to show your ticket to the gate attendant.

To access website-purchased tickets in the app, download the StubHub app, sign in with the same account you used to buy the tickets, and go to "My Tickets." Your tickets appear there automatically. At the gate, open the ticket and show the barcode or QR code to be scanned in.

If you prefer to use Apple Wallet, you can sometimes take a screenshot of your ticket from the website and save it, but this is less reliable than using the official Wallet feature because venues may reject screenshots or have trouble scanning them.

How to view and use your ticket once it's in Wallet

Open the Wallet app on your iPhone or iPad and scroll to find your event ticket. It appears under the Passes section, usually showing the event name, date, and venue. Tap the ticket to expand it and see the full barcode or QR code.

At the venue, open Wallet, find your ticket, and hold your phone's screen up to the scanner. The gate attendant will scan the barcode or QR code and you'll be admitted. You don't need to open the StubHub app or have an internet connection — Wallet stores the ticket offline.

If you have multiple tickets to the same event, Wallet shows them all in one place. You can swipe between them to select which one to scan.

Troubleshooting: Why the "Add to Wallet" button might not appear

The most common reason is that you bought the ticket on the StubHub website, not the app. The website version doesn't support Apple Wallet integration. Download the StubHub app, sign in, and check "My Tickets" — your website purchases should appear there, but you still won't see an "Add to Wallet" button.

If you bought through the app and the button still doesn't show, try closing the StubHub app completely and reopening it. Sometimes the ticket details take a few minutes to load fully. If the button appears after a refresh, tap it immediately.

Occasionally StubHub experiences delays issuing tickets after purchase — this is rare but can happen during high-traffic sales. If you don't see your ticket in "My Tickets" within 15 minutes of buying it, wait another 15 minutes and refresh. If it still doesn't appear after an hour, contact StubHub support through the app.

What to do if your phone dies or you lose it before the event

Your ticket is tied to your StubHub account, not just your phone. If your device dies or you lose it, you can still get into the event. At the venue, tell a gate attendant that you need to access your ticket on another device. They can look up your account using your email address and phone number, or you can borrow someone's phone and sign into the StubHub app.

Before the event, take a screenshot of your ticket barcode as a backup. Store it in your phone's Photos app or email it to yourself. This isn't the official method, but venues often accept screenshots if your phone is unavailable and you can't access your account.

Frequently Asked Questions

Can I add the same ticket to multiple phones?

Yes. The ticket is stored in your StubHub account, so you can add it to Apple Wallet on any iPhone or iPad you sign into. Only one person needs to show the barcode at the gate, though — scanning it once admits you.

Does the ticket work if my phone has no service at the venue?

Yes. Apple Wallet stores tickets offline, so your phone doesn't need cell service or Wi-Fi to display the barcode. The venue's scanner reads the barcode directly from your screen.

What if StubHub cancels my order after I add it to Wallet?

The ticket will remain in your Wallet app, but it won't scan at the gate because StubHub has revoked it. If this happens, contact StubHub support immediately — they can issue a refund or rebook you for another event.

Can I transfer my ticket to someone else's Apple Wallet?

Not directly through Wallet. You have to transfer the ticket through StubHub's resale or transfer feature first, then the new owner can add it to their own Wallet. Check StubHub's app for a "Transfer Ticket" or "Sell Ticket" option in your ticket details.

Will the barcode change if I add the ticket to Wallet?

No. The barcode stays the same whether you view it in StubHub or in Wallet. It's the same ticket either way.