The basic steps to get online at Marriott

When you open your WiFi settings, you'll see a network called "marriott" or "MARRIOTT" (the exact name varies by property). Select it, open your web browser, and you'll be taken to a login page automatically. Enter your room number and last name, then click to connect. Most of the time you're online within 30 seconds.

If the automatic login page doesn't appear, open any website in your browser — try google.com or weather.com — and the Marriott page will pop up instead. You don't need to do anything special to trigger it; the network redirects you there.

Some Marriott properties use a different network name like "MARRIOTT_GUEST" or the specific hotel brand (Courtyard, Renaissance, Ritz-Carlton). If you don't see "marriott" in your list, look for the hotel's brand name instead. Ask the front desk if you're unsure which network belongs to the hotel.

Key Takeaways

  • Select the "marriott" network from your WiFi list, and the login page appears automatically when you open your browser.
  • You only need your room number and last name — no password or email address required.
  • If the login page doesn't pop up on its own, visit any website and you'll be redirected to it.
  • Some properties use the hotel brand name instead of "marriott," so ask the front desk if you can't find the right network.
  • If you stay connected but have no internet, restart your device or forget the network and reconnect from scratch.

What to do if the login page never appears

The automatic redirect sometimes fails, especially on older devices or certain browsers. The fix is simple: manually visit a website. Type google.com, weather.com, or any other site into your address bar. Your device will intercept the request and send you to the Marriott login page instead.

If that still doesn't work, forget the network entirely and reconnect. On iPhone, go to Settings > WiFi, tap the "i" icon next to "marriott," and select "Forget This Network." On Android, long-press the network name and choose "Forget." Then select "marriott" again and wait for the login page to appear. This clears out any stuck connection settings that might be blocking the redirect.

Troubleshooting when you're connected but have no internet

You'll sometimes see the WiFi symbol with a checkmark but can't actually load websites. This usually means your device is stuck between the login page and the actual internet connection. The fastest fix is to restart your device completely — turn it off, wait 10 seconds, and turn it back on. When it reconnects to the network, the login page should appear again.

If restarting doesn't work, forget the network and reconnect as described above. Make sure you see the Marriott login page and complete it fully before closing the browser. Some devices try to connect before you've finished logging in, which leaves you stuck in limbo.

Getting back online if you get disconnected

Marriott WiFi sometimes drops if you leave the property and come back, or if your device goes to sleep for several hours. You don't need to log in again — just reconnect to the "marriott" network and you should be back online immediately. If you're not, open your browser and visit any website; the login page will reappear and you can enter your room number again.

If you keep getting disconnected every few minutes, the problem is usually your device, not the network. Try moving closer to the router, or restart your device. If the problem persists, contact the front desk and ask if other guests are experiencing the same issue. If they're not, a technician can walk you through a few more steps over the phone.

Using Marriott WiFi on multiple devices

You can connect as many devices as you want to the same network using the same room number and last name. Each device logs in separately, so you'll see the login page on each one the first time you connect. After that, they should reconnect automatically when you're back at the property.

If one device keeps asking you to log in again even though others stay connected, that device's WiFi settings may be set to "forget networks automatically" or to disconnect when the screen sleeps. Check your device's WiFi settings and make sure it's set to stay connected. On iPhone, this is under Settings > WiFi > [network name] > Auto-Join. On Android, it's usually under Settings > WiFi > [network name] > Advanced.

What to do if you don't have your room number

You need your room number to log in, so if you haven't checked in yet or lost your key card, go to the front desk. They can tell you your room number on the spot, and you can use it immediately. You don't need the key card itself — just the number.

If you're in the lobby or a common area before checking in, ask the front desk if there's a separate guest WiFi network you can use. Some properties offer a limited network for pre-arrival or post-checkout use, though it may be slower or have data limits.

Connecting on older devices or unusual networks

Older phones and tablets sometimes struggle with the Marriott login page because it uses newer web standards. If you see a blank page or an error message, try a different browser. On iPhone, try Chrome or Firefox instead of Safari. On Android, try Chrome if you were using the default browser. Sometimes a different browser handles the login page better.

If you're using a tablet, laptop, or smart TV, the steps are the same: select the network, open a browser, and log in with your room number and last name. The login page looks slightly different on larger screens but works identically.

Frequently Asked Questions

Do I need a password to connect to Marriott WiFi?

No. You only need your room number and last name. There is no password. If you see a password field on the login page, you've reached the wrong page — go back and make sure you're on the Marriott login screen.

Can I use Marriott WiFi if I'm not staying at the hotel?

No. The network requires a room number to log in, so you must be a registered guest. Some Marriott properties offer limited public WiFi in the lobby or restaurant, but you'd need to ask the front desk which network to use.

Why does my device keep asking me to log in every time I use it?

Your device is probably set to forget the network after you disconnect, or to disconnect when the screen sleeps. Check your WiFi settings and make sure the network is set to auto-join and stay connected. On some devices, you may also need to turn off "auto-disconnect" or "smart network switching."

Is Marriott WiFi secure enough for banking or shopping?

Hotel WiFi is generally not encrypted, so your data travels unprotected. Avoid logging into bank accounts, making purchases, or entering credit card information on hotel WiFi. If you need to do these things, use your phone's cellular data instead, or wait until you're on a network you trust.

What if the WiFi is too slow to stream video?

Hotel WiFi is shared among many guests, so speeds vary depending on how many people are online. Try connecting closer to the router, or use your phone's cellular data if you have it. If the network is consistently unusable, contact the front desk — they may be able to move you to a room with a stronger signal or troubleshoot the issue.