Verizon store hours vary by location, and the fastest way to find yours is to search on Verizon's website or call the store directly
Verizon does not have a single closing time across all stores. Each location sets its own hours based on the mall, shopping center, or street it occupies. A Verizon store in a downtown area might close at 6 p.m., while one in a suburban mall stays open until 9 p.m. on weekdays. Some locations inside malls close when the mall closes, which can be earlier than a standalone store.
The most reliable way to find out when your nearest store closes today is to visit verizon.com/stores, enter your zip code or address, and click on the location. The page will show today's hours, tomorrow's hours, and the full week. You can also call the store directly — the phone number appears on that same page — and ask when they close.
If you need help outside store hours, Verizon offers phone support, online chat, and the My Verizon app, all available 24/7. These options can handle billing questions, account changes, service troubleshooting, and plan upgrades without a visit to a physical location.
Key Takeaways
- Verizon store closing times differ by location and depend on the building or mall where the store sits, so checking your specific store's hours online is the only reliable method.
- The Verizon website store locator shows today's hours, tomorrow's hours, and the full week for any location you search.
- Calling the store directly is faster than searching online if you need an immediate answer about today's closing time.
- Verizon phone support, online chat, and the My Verizon app are open 24/7 and can handle most account and service issues without a store visit.
- Many Verizon locations inside malls close when the mall closes, which is often earlier than standalone stores.
How to find your store's hours on Verizon's website
Go to verizon.com/stores and enter your zip code, city, or street address in the search box. The page will show all Verizon locations near you, ranked by distance. Click on the store you plan to visit.
The store detail page displays the hours for today, tomorrow, and every day of the week. It also shows the store's phone number, address, and what services are available at that location — some smaller stores do not offer device repairs or plan changes, for example. If the store is inside a mall, the page usually notes that as well.
If you see "Hours vary" or no hours listed, call the store directly. This sometimes happens for newly opened locations or stores that recently changed their schedule.
Calling the store directly for today's closing time
The phone number for your nearest Verizon store appears on the store locator page. Calling is often faster than searching online, especially if you need an answer right now. A staff member can tell you today's closing time, whether the store is open right now, and whether you need an appointment for what you need to do.
Verizon stores often require appointments for device repairs, phone upgrades, or plan changes, especially during busy hours. Calling ahead to book a time slot can save you a trip or a long wait.
Getting help outside store hours through phone and chat support
Verizon's customer service phone line is open 24 hours a day, 7 days a week. Call 611 from a Verizon phone or 1-908-559-4899 from any phone. You can ask about your bill, change your plan, troubleshoot service problems, report a lost or stolen phone, or add a line to your account.
Online chat is also available around the clock through verizon.com/chat. You do not need to be a customer to start a chat — you can ask about plans, coverage, or billing before you sign up. Chat support can handle the same issues as phone support and sometimes moves faster if you have a short question.
Wait times vary. Phone support is usually faster during off-peak hours — early morning, late evening, or weekday afternoons. Chat support often has shorter waits than phone during busy times like evenings and weekends.
Using the My Verizon app for account help anytime
The My Verizon app, available on iPhone and Android, lets you check your bill, pay your account, change your plan, add data, and troubleshoot service issues without calling or visiting a store. The app is open 24/7 and does not have wait times.
You can also use the app to find your nearest store, check its hours, and book an appointment if you need to visit in person. Some account changes — like upgrading your phone or adding a line — can be completed entirely in the app and shipped to you.
What to do if you need help and the store is closed
If your issue is urgent and the store is closed, phone support is your fastest option. Call 611 from your Verizon phone or 1-908-559-4899 from any phone. If you have lost your phone or suspect fraud on your account, phone support can help immediately, even at 2 a.m.
For non-urgent issues — like questions about your next bill or exploring plan options — chat support or the My Verizon app may be more convenient. You can start a chat or open the app whenever you have time, and you do not have to wait for a store to open.
If you need a device repair and the store is closed, check the My Verizon app or call support to see whether mail-in repair is an option. Some devices can be sent to Verizon's repair center instead of waiting for the store to open.
Store hours for Verizon locations inside malls
Verizon stores located inside shopping malls close when the mall closes. Most malls close between 8 p.m. and 10 p.m. on weekdays and Saturdays, and between 6 p.m. and 8 p.m. on Sundays. Some malls have different hours on different days — a mall might close at 9 p.m. Monday through Saturday but 6 p.m. on Sunday.
The Verizon store locator will tell you if a location is inside a mall, but it may not show the mall's closing time. If you see a Verizon store listed inside a mall you know, check the mall's website or call the mall's main number to confirm closing time. The Verizon store will close no later than the mall does.
Standalone Verizon stores — those in their own building or on a street — often stay open later than mall locations. Check the store locator to see which type of location is nearest to you.
Frequently Asked Questions
Can I return or exchange a phone if the store is closed?
Most Verizon returns and exchanges must happen in a store during business hours. However, if you bought the phone online, you may be able to return it by mail. Check your order confirmation email or log into your Verizon account online to see the return window and whether mail return is an option for your purchase.
What if I need to pay my Verizon bill and the store is closed?
You do not need a store to pay your bill. You can pay online at verizon.com, through the My Verizon app, by phone at 611 or 1-908-559-4899, or by mail. Payments made online or through the app are usually processed the same day.
Do all Verizon stores have the same hours?
No. Each store sets its own hours based on its location. A store in a mall closes when the mall closes. A standalone store may have different hours. Always check your specific store's hours on the Verizon website or by calling the store directly.
Can I make an appointment at a Verizon store if it is closed?
You can book an appointment through the My Verizon app or on the store locator page even when the store is closed. The appointment will be scheduled for the next available time the store is open. You can also call the store during business hours to book an appointment.
Is there a Verizon store open right now near me?
The Verizon store locator at verizon.com/stores shows which locations are currently open. Enter your zip code, and the page will display hours for each store. Stores marked as "Open now" are currently serving customers. You can also call a store directly to confirm it is open before you travel there.