Change your PlayStation password from your console or online account page

You can change your PlayStation password in two ways: directly on your PS4 or PS5 console, or through your account on the PlayStation website. The console method is faster if you are already signed in. The website method works if you are away from your console or have forgotten your current password. Both routes take about five minutes and require your current password to start.

Your PlayStation password protects your account, your payment methods, and any games or content you own. If you think someone else knows your password, or if you use the same password on multiple websites, changing it is worth doing right away. PlayStation will not ask you to change your password unless there has been suspicious activity on your account.

Key Takeaways

  • On your console, go to Settings, then Account, then Security, then Change Password — you will need your current password to confirm the change.
  • On the PlayStation website, sign in to your account, open Account Settings, select Security, and choose Change Password.
  • Your new password must be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and a symbol.
  • After you change your password, you will be signed out of your console and will need to sign back in with the new password.
  • If you have forgotten your current password, use the "Forgot your password?" link on the PlayStation sign-in page instead of trying to change it.

Change your password on your PS4 or PS5

Start from the home screen of your console. Press the up arrow on your controller to open the function area, then select your profile icon in the top left corner. Scroll down and select Account.

From the Account menu, select Security. You will see several options, including "Change Password" — select that option. The console will ask you to enter your current password to confirm your identity. Type it in carefully, because you have a limited number of attempts before the system locks you out temporarily.

Once you have entered your current password correctly, you will be prompted to create a new one. Your new password must be at least 8 characters long. It must include at least one uppercase letter, one lowercase letter, one number, and one symbol (like !, @, #, $, or %). PlayStation will tell you if your password is strong enough as you type. After you enter your new password twice to confirm it matches, select Change.

Your console will sign you out immediately. Sign back in with your new password to make sure it worked. If you cannot sign in, double-check that you typed the new password correctly — passwords are case-sensitive, meaning uppercase and lowercase letters are treated as different characters.

Change your password on the PlayStation website

Open a web browser and go to the PlayStation Network sign-in page. Sign in with your email address and current password. Once you are logged in, you will be on your account dashboard.

Look for Account Settings — this is usually in the top right corner or in a menu. Select it, then find and select Security from the left-hand menu. You will see an option for Change Password. Click it.

The website will ask you to enter your current password again for security. After you confirm it, you will see fields for your new password. Follow the same rules as the console: at least 8 characters, with uppercase, lowercase, numbers, and a symbol. Type your new password twice to confirm it matches, then click Change Password.

The website will confirm that your password has been changed. You will be signed out of the website. The next time you sign into your console or the PlayStation app on another device, use your new password.

What to do if you have forgotten your current password

Do not try to change your password through the Settings menu if you cannot remember your current one — the system will not let you proceed. Instead, go to the PlayStation sign-in page and select Forgot your password? below the password field.

Enter your email address associated with your PlayStation account. PlayStation will send you a password reset link to that email. Check your inbox and spam folder. Click the link in the email, and you will be taken to a page where you can create a new password. You do not need to know your old password to do this.

If you do not have access to the email address on your account, you will need to contact PlayStation Support. They can verify your identity through other information and help you regain access to your account. This process takes longer than a standard password change, so having access to your account email is important.

Password requirements and what makes a strong password

PlayStation requires passwords to be at least 8 characters long. They must contain all four of these types of characters: uppercase letters (A through Z), lowercase letters (a through z), numbers (0 through 9), and symbols (!@#$%^&*). Spaces are not allowed.

A strong password is one that is hard to guess and different from passwords you use elsewhere. Avoid using your name, your birth date, or common words. Do not use simple patterns like "12345678" or "abcdefgh". A good approach is to combine unrelated words with numbers and symbols — for example, "Coffee7!Mountain" or "Blue$42Pencil".

If you use the same password across multiple websites, changing it on PlayStation is a good reminder to change it everywhere else too. If one website is breached, hackers can try that password on other sites. Using a different password for each important account — like email, banking, and gaming — protects you if one account is compromised.

What happens after you change your password

You will be signed out of your console immediately after changing your password. This is normal and a security feature. Sign back in with your new password. If you have other devices signed into your PlayStation account — like a second console or the PlayStation app on your phone — you will be signed out of those too. You will need to sign back in on each device with your new password.

If you have set up a child account or family manager account on your console, changing the parent account password does not automatically change the child account password. Each account has its own password. If you manage multiple accounts, you will need to change each one separately if you want to update them all.

Your new password takes effect immediately. You do not need to wait or restart your console. If you have trouble signing back in, make sure you are typing your password correctly — remember that uppercase and lowercase letters are different, and there are no spaces allowed.

Frequently Asked Questions

Can I change my password on the PlayStation app on my phone?

No, you cannot change your password through the PlayStation mobile app. You can only change it on your console or through the PlayStation website. If you are away from your console, use the website method instead.

How often should I change my PlayStation password?

You do not need to change your password on a schedule unless PlayStation tells you to. Change it if you think someone else knows it, if you use the same password elsewhere, or if you have not changed it in several years. There is no harm in changing it more often if you want to.

What if I get an error message when I try to change my password?

Common errors include typing your current password wrong (you have a limited number of attempts), using a password that does not meet the requirements, or trying to use a password you have used recently on this account. Make sure your new password has uppercase, lowercase, numbers, and a symbol. If the error persists, try again after waiting a few minutes.

Will changing my password delete my games or saved data?

No. Changing your password does not affect your games, saved data, or anything else on your account. It only changes how you sign in. Your library and progress stay exactly the same.

Do I need to change my password if I change my email address?

No, changing your email address does not require a password change. They are separate account settings. You can update your email through Account Settings without touching your password.