How to cancel Ooma

To cancel Ooma, call their customer service team at 1-888-711-6662 and tell them you want to close your account. Have your account number ready — you can find it on your bill or in the Ooma app. The representative will confirm your identity, process the cancellation, and tell you when service ends. Most cancellations take effect within one to three business days.

If you signed up for a contract or promotional rate, Ooma may charge an early termination fee — typically $39.99 per month for the remaining contract period, though this varies. Ask the representative whether your account has a contract before you cancel, so you know what to expect. If you want to avoid the fee, you can also pause your service for up to 60 days instead of canceling outright, which keeps your number and account active without charges.

After cancellation, return any Ooma hardware you rented (usually the Ooma Telo device) within 30 days to avoid a non-return fee of around $99. Ooma will email you a prepaid shipping label. If you own the device outright, you can keep it — it simply stops working once your account closes.

Key Takeaways

  • Call 1-888-711-6662 with your account number to cancel; service typically ends within one to three business days.
  • Check whether your account has a contract before canceling, because early termination fees can run $39.99 per month for the remaining term.
  • Pausing your service for up to 60 days is an option if you want to keep your number without paying monthly charges.
  • Return rented hardware within 30 days using the prepaid shipping label Ooma sends you, or you may be charged a non-return fee.

What happens to your Ooma number when you cancel

Your Ooma phone number is released back to the phone system once your account closes. If you want to keep the number, you must port it to another provider before you cancel — this process usually takes five to ten business days. Contact your new provider first to start a port request; they will give you a PIN and account number to provide to Ooma's customer service team.

Ooma does not charge a porting fee, but your new provider may. Once the port is complete, your old Ooma account closes automatically. If you do not port the number before canceling, you lose it permanently and cannot recover it later.

Early termination fees and contract details

Ooma charges an early termination fee only if you signed a service contract. Most month-to-month accounts have no contract and no cancellation fee. To find out whether you have a contract, check your original signup confirmation email or ask the customer service representative when you call to cancel.

If you do have a contract, the fee is typically $39.99 per month for each month remaining on the contract term. A two-year contract with 18 months left, for example, would cost around $719.82 to cancel. Some promotional offers come with shorter contract periods — three months or six months — so the fee may be lower if you signed up recently.

You can sometimes negotiate the fee if you explain your reason for leaving. Ooma representatives occasionally waive or reduce the fee for customers in hardship, though this is not may provide. It never hurts to ask before you accept the full amount.

Pausing instead of canceling

If you are not sure whether you want to cancel permanently, Ooma lets you pause your account for up to 60 days at no charge. During a pause, your service stops but your account, number, and settings remain active. You can resume service anytime within the 60-day window without losing anything.

To pause your account, call customer service or use the Ooma app. A pause is useful if you are traveling, switching providers temporarily, or waiting to see if you need the service again. After 60 days, a paused account automatically resumes and you are charged again, so set a reminder if you do not plan to come back.

Returning Ooma hardware

If you rented your Ooma device from Ooma (rather than buying it), you must return it within 30 days of cancellation. Ooma will email you a prepaid shipping label — use it to send the device back at no cost to you. Include the power adapter and any cables that came with the device.

If you do not return the equipment within 30 days, Ooma charges a non-return fee of approximately $99. If you bought your Ooma device outright, you own it and can keep it even after cancellation. The device simply becomes inactive once your account closes.

What to do before you cancel

Before you call to cancel, write down any phone numbers, contacts, or voicemail messages you need to save. Ooma does not automatically forward these to you after cancellation. If you have important voicemails, listen to them and write down the information or have the caller resend it to a different number.

Update any accounts, subscriptions, or services that use your Ooma number — banks, doctors, employers, online accounts — with a new phone number. This takes time, so do it before you cancel rather than after. If you are porting your number to another provider, you can update these accounts after the port is complete and your number is active on the new service.

If you have a 911 address on file with Ooma, that information is deleted when your account closes. If you port your number to another provider, set up a new 911 address with them right away.

Frequently Asked Questions

Can I cancel Ooma online or through the app?

No, you must call customer service at 1-888-711-6662 to cancel. Ooma does not offer online or in-app cancellation. The phone call usually takes five to ten minutes.

What if I have an outstanding balance on my account?

You must pay any unpaid charges before Ooma processes your cancellation. The customer service representative will tell you the amount owed. You can pay by credit card, debit card, or bank account over the phone during the cancellation call.

Can I get a refund for the current month if I cancel mid-month?

Ooma does not refund unused service for the month in which you cancel. If you cancel on the 15th of the month, you are charged for the full month. To avoid this, cancel on or just before your billing date.

How long does it take to port my number to another provider?

Number porting typically takes five to ten business days. Start the port request with your new provider before you cancel Ooma. Once the port is complete, your old Ooma account closes automatically.

What if I change my mind after canceling?

If you cancel and then change your mind within a few days, call customer service to see if they can reactivate your account. Reactivation is sometimes possible, but it is not may provide. If your number was already released, you may not be able to get the same number back.