Cancel AVG directly through your account or contact their support team

You can cancel your AVG subscription through your online account dashboard, by phone, or by email. The fastest route is logging into your AVG account on their website, finding your subscription details, and selecting the cancellation option. If you run into trouble or want to cancel by phone, AVG's support team can process it for you — though you may wait on hold depending on the time of day.

Cancellation takes effect immediately, though you'll keep access to AVG until your current billing period ends. If you paid for a full year upfront and cancel partway through, AVG's refund policy depends on how long you've had the subscription and which product you bought. Some refunds process within a few business days; others take longer.

Key Takeaways

  • Log into your AVG account at avg.com, go to your subscription or billing section, and look for a cancellation or "manage subscription" button to cancel online.
  • You can also call AVG support at 1-844-205-6045 (US) or use the contact form on their website to request cancellation by phone or email.
  • Your access continues through the end of your current billing period even after you cancel, so you won't lose protection immediately.
  • Refunds for unused time depend on your subscription length and product type — contact AVG support to ask whether you're due a refund before you cancel.

Cancel through your AVG account online

Open a web browser and go to avg.com. Click the sign-in button (usually in the top right corner) and enter the email address and password you use for your AVG account. Once you're logged in, look for a section labeled "My Account," "Subscriptions," "Billing," or "Account Settings" — the exact name varies depending on which AVG product you have.

Find your active subscription in that section. You should see your product name, the renewal date, and the amount you're charged. Look for a button or link that says "Cancel Subscription," "Manage Subscription," "Turn Off Auto-Renewal," or something similar. Click it and follow the prompts. AVG will usually ask you why you're canceling (this is optional to answer) and may offer you a discount to stay — you can decline and proceed with cancellation.

After you confirm, you'll see a cancellation confirmation on screen and receive an email confirming the cancellation. Save this email. Your subscription will remain active through the end of your current billing cycle, and you'll stop being charged after that date.

Cancel by phone with AVG support

If you prefer to cancel over the phone or can't find the cancellation option online, call AVG support at 1-844-205-6045 (United States). Have your account email address and the phone number associated with your account ready when you call. Support hours vary, but AVG typically operates Monday through Friday during business hours, with limited weekend availability.

Tell the support representative you want to cancel your subscription. They'll pull up your account, confirm your details, and process the cancellation. They may ask why you're canceling or offer a discount code — you can answer or decline as you prefer. Once the cancellation is processed, ask the representative to send you a confirmation email so you have a record.

Wait times can be long during peak hours (typically mid-morning and early afternoon). If you reach a queue, you can stay on hold or request a callback, which AVG will attempt within a few hours.

Cancel by email or through AVG's contact form

Go to avg.com and look for a "Contact Us" or "Support" link, usually at the bottom of the page. Select the option to contact AVG by email or use their online contact form. In your message, include your account email address, the subscription product you want to cancel, and a clear statement that you want to cancel your subscription.

AVG typically responds to email requests within 24 to 48 hours. They'll send you a confirmation email once your cancellation is processed. This method is slower than calling or canceling online, but it creates a written record of your request, which can be useful if a dispute arises later.

What happens to your access after you cancel

Your AVG protection remains active through the end of your current billing period. If your subscription renews on the 15th of next month and you cancel today, you'll have full access to AVG until the 15th. After that date, the software will stop updating and your protection will expire.

You can continue using the AVG software after expiration, but it won't receive new virus definitions or security updates. Uninstalling it is optional — some people leave it installed but inactive, while others remove it completely. If you want to remove AVG, go to your computer's Control Panel (Windows) or Applications folder (Mac), find AVG in the list of installed programs, and select uninstall.

Refunds and billing after cancellation

AVG's refund policy depends on how long you've had the subscription. If you cancel within 30 days of purchase, you're usually due a full refund. If you cancel after 30 days, refunds are typically limited to unused months only — for example, if you paid for a year upfront and cancel after 3 months, you may receive a refund for the remaining 9 months, though some products have different rules.

Before you cancel, contact AVG support and ask whether you're due a refund based on your specific subscription. They can tell you the exact amount and process it if you may have access to. Refunds usually appear in your original payment method (credit card, PayPal, etc.) within 5 to 10 business days, though some banks take longer to post the credit.

After cancellation, you won't be charged again. If you see a charge after your cancellation date, contact AVG support immediately with your cancellation confirmation email and the charge details.

Troubleshooting if you can't find the cancellation option

If you log into your AVG account and don't see a cancellation button, the subscription may be registered under a different email address than the one you're using. Check any confirmation emails from AVG to see which email address is tied to your account, then log out and log back in with that address.

If you still can't locate the cancellation option after logging in with the correct email, your subscription may be managed through a third-party retailer (like Amazon, Best Buy, or your mobile carrier) rather than directly through AVG. In that case, you'll need to cancel through that retailer's website or contact their support team. Check your original purchase receipt or confirmation email to see where you bought the subscription.

If you're locked out of your account or can't remember your password, use the "Forgot Password" link on the AVG login page to reset it. If that doesn't work, contact AVG support and they can help you regain access.

Frequently Asked Questions

Do I get a refund if I cancel AVG before my subscription ends?

Refunds depend on when you cancel. If you cancel within 30 days of purchase, you typically receive a full refund. After 30 days, most AVG products refund only the unused portion of your subscription — for example, unused months if you paid annually. Contact AVG support with your account details and they'll tell you the exact refund amount you're due.

Will AVG keep charging me after I cancel?

No. Once your cancellation is confirmed, AVG stops charging you after your current billing period ends. If you see a charge after that date, contact AVG support immediately with your cancellation confirmation email and the unwanted charge details.

Can I cancel AVG on my phone or tablet?

Yes, you can cancel through the AVG website using a phone or tablet browser. Log into avg.com, navigate to your subscription settings, and follow the cancellation steps. You can also call AVG support from your phone to cancel verbally.

What if I bought AVG through Amazon or another retailer?

Check your original purchase receipt to see where you bought it. If you purchased through Amazon, Best Buy, or another retailer, you'll need to cancel through that retailer's website or contact their support team, not AVG directly. Log into your retailer account, find your AVG subscription in your orders or subscriptions section, and look for a cancellation option there.

Can I pause my AVG subscription instead of canceling it?

AVG doesn't offer a pause option, but some subscriptions allow you to turn off auto-renewal while keeping your current access active. Log into your account and look for an option to "turn off auto-renewal" or "disable automatic renewal" — this stops future charges without canceling immediately. You'll keep access through your current billing period, then the subscription will expire without renewing.