Cancel Amazon Music in three steps through your Amazon account
To cancel Amazon Music, sign into your Amazon account on a web browser, go to Your Account, select "Login & security", then scroll to "Login with Amazon" and find the Amazon Music section. Click "Manage your subscriptions" or go directly to amazon.com/music/settings. From there, select "Cancel subscription" and confirm. The cancellation takes effect immediately, though you keep access through the end of your current billing period.
If you subscribed through a third-party app like Spotify, Apple Music, or your phone's app store, you cannot cancel through Amazon Music itself. You must cancel through the service you paid, since Amazon does not process those payments. The steps differ depending on whether you used iOS, Android, a web browser, or another platform.
Amazon Music Unlimited and Amazon Music Free (ad-supported) cancel the same way. If you have Amazon Prime and use the included Prime Music benefit, cancelling Amazon Music Unlimited does not affect your Prime membership or Prime Music access.
Key Takeaways
- Log into amazon.com, go to Your Account, find the Amazon Music section under "Login & security", and click "Manage your subscriptions" to cancel.
- Your access continues through the end of your current billing period after you cancel, even though the cancellation is immediate.
- If you subscribed through Apple App Store, Google Play, or another app, you must cancel through that platform, not through Amazon.
- Cancelling Amazon Music Unlimited does not affect your Amazon Prime membership or the included Prime Music benefit.
Cancel through the Amazon website on a computer
Open a web browser and go to amazon.com. Sign in with your Amazon account email and password. Click the account icon in the top right corner and select "Your Account" from the dropdown menu.
On the Your Account page, scroll down to the "Login & security" section. Under that heading, look for "Login with Amazon" or a section labeled "Subscriptions & memberships". Click "Manage your subscriptions" or "Manage subscriptions". You should see Amazon Music listed with your subscription type (Unlimited, Free, or included with Prime).
Next to your Amazon Music subscription, click "Cancel subscription" or "Edit". A confirmation screen will appear asking why you are cancelling. You can select a reason or skip this step. Click "Cancel subscription" again to confirm. Amazon will send a confirmation email to your account email address within a few minutes.
Cancel through the Amazon app on your phone
Open the Amazon app and tap the account icon at the bottom right (usually three horizontal lines or a person icon). Tap "Your Account" or "Account Settings". Scroll to find "Login & security" or "Subscriptions & memberships".
Tap "Manage your subscriptions" or "Manage subscriptions". Find Amazon Music in the list and tap it. Tap "Cancel subscription" and confirm. The process is the same as on a computer, though the layout may look slightly different depending on your phone's operating system.
If the Amazon app does not show subscription management, open a web browser instead and follow the computer steps above. Some older versions of the Amazon app do not include this feature.
Cancel if you subscribed through an app store or third-party service
If you signed up for Amazon Music through Apple App Store, Google Play Store, Amazon Appstore, or another platform, you cannot cancel through Amazon. You must cancel through the service that charged you.
Apple App Store (iPhone or iPad): Open the Settings app, tap your name at the top, select "Subscriptions", find Amazon Music, and tap "Cancel Subscription". Google Play Store (Android): Open Google Play, tap your profile icon, select "Payments and subscriptions", tap "Subscriptions", find Amazon Music, and tap "Cancel subscription". Amazon Appstore (Fire tablets): Open the Appstore app, tap the menu icon, select "Subscriptions", find Amazon Music, and tap "Cancel".
If you subscribed through a carrier like Verizon or T-Mobile, or through another company's service, contact that company's customer support to cancel. They handle the billing and cancellation on their end.
What happens after you cancel
Your Amazon Music subscription ends at the end of your current billing period. If you paid for a month on the 15th, your access continues until the 15th of the next month. If you paid for a year, you keep access for the full year even after cancelling.
After your access ends, you lose the ability to stream music on demand. Any playlists you created remain in your Amazon account, but you cannot play them without an active subscription. Downloaded songs also stop working once your subscription ends.
If you change your mind, you can restart your subscription at any time by going back to amazon.com/music and selecting "Start your free trial" or "Subscribe now". You will not lose your playlists or account history.
Cancelling Amazon Music does not affect Amazon Prime
Amazon Music Unlimited is a separate paid subscription from Amazon Prime. Cancelling Amazon Music Unlimited does not cancel your Prime membership, change your Prime benefits, or affect any other Amazon services.
If you have Amazon Prime, you already have access to Prime Music, which is included at no extra cost. Prime Music is a smaller catalog than Amazon Music Unlimited (roughly 2 million songs versus 100 million), but it works the same way. When you cancel Amazon Music Unlimited, you can still use Prime Music if you keep your Prime membership.
If you want to cancel Amazon Prime itself, that is a separate process. Cancelling Prime also removes access to Prime Music, but not to other Prime benefits like free shipping or Prime Video.
Troubleshooting if you cannot find the cancel button
If you do not see a "Cancel subscription" button, check whether you are looking in the right place. Go to amazon.com/music/settings directly instead of searching through Your Account. This page shows your subscription status and cancellation options in one place.
If the page shows "You do not have an active subscription", your subscription may have already ended or been cancelled. Check your email for a cancellation confirmation from Amazon. If you see charges on your credit card or bank statement after cancellation, contact Amazon customer service with your confirmation email and the charge date.
If you subscribed through an app store and cannot find the cancel button in the app, try cancelling through the app store's website instead of the mobile app. Some app stores make this option easier to find on a computer.
Frequently Asked Questions
Do I get a refund if I cancel in the middle of my billing period?
No. Amazon does not refund unused time. If you cancel on the 5th of a month and your billing date is the 15th, you keep access until the 15th but do not receive a refund for those 10 days. If you want to avoid charges, cancel a few days before your next billing date.
Can I pause my subscription instead of cancelling?
Amazon Music does not have a pause feature. You can only cancel or keep your subscription active. If you want to stop paying temporarily, cancel now and restart later when you are ready. Your playlists and account history stay with your account.
What if I subscribed through a family plan or shared account?
If someone else on your account set up the subscription, only they can cancel it through their login. If you share a family plan, cancelling removes access for everyone on that plan. Contact the person who set it up if you want to cancel.
Will I lose my playlists and saved songs after I cancel?
Your playlists and saved songs stay in your Amazon account after cancellation. You cannot play them without an active subscription, but they are still there. If you restart your subscription later, you can access them again immediately.
How do I cancel if I forgot my Amazon password?
Go to amazon.com and click "Sign in" at the top. Click "Forgot your password?" and follow the steps to reset it using your email address or phone number. Once you reset your password, sign in and follow the cancellation steps above.