Cancel Adobe through your account settings

You can cancel most Adobe subscriptions directly through your Adobe account online, without calling anyone or waiting on hold. The process takes about five minutes and works the same way whether you pay monthly or annually.

Go to adobe.com and sign in with the email and password you use for your subscription. Click your profile icon in the top right corner, then select Account. On the left side, look for Plans or Subscriptions — the exact name depends on which Adobe product you have. Click on the subscription you want to cancel, then look for a button that says Cancel Plan or Cancel Subscription. Adobe will ask you why you are leaving and may offer you a discount to stay. You can ignore this and continue to the cancellation confirmation page.

After you confirm the cancellation, Adobe sends a confirmation email to the address on your account. Your subscription ends on the date shown in that email — usually the end of your current billing period. You keep access to your Adobe apps until that date, then they stop working.

Key Takeaways

  • You can cancel through your Adobe account online without calling support or paying an early termination fee.
  • Your subscription continues until the end of your current billing period, even after you cancel.
  • If you cancel within 14 days of purchase, Adobe refunds the full amount you paid.
  • If you bought your subscription through Apple, Google Play, or Microsoft, you must cancel through that store instead of Adobe's website.
  • Adobe may offer you a discount or pause option before you finish canceling — you can decline and proceed anyway.

What happens to your files and data after cancellation

Your Adobe files stay in your Creative Cloud storage for 30 days after your subscription ends. During this time, you can download them or move them to another service. After 30 days, Adobe deletes files you have not downloaded.

If you use Adobe apps that save work to the cloud — like Photoshop, Illustrator, or Premiere Pro — make sure you export or download anything you want to keep before your subscription ends. Files stored only in Creative Cloud storage, not on your computer, will be lost if you do not download them in that 30-day window.

Canceling a subscription bought through Apple, Google, or Microsoft

If you subscribed to Adobe through the Apple App Store, Google Play Store, or Microsoft Store instead of directly from Adobe, you cannot cancel through Adobe's website. You must cancel through the store where you bought it.

On iPhone or iPad: Open the Settings app, tap your name at the top, then select Subscriptions. Find the Adobe app, tap it, and select Cancel Subscription.

On Android: Open Google Play, tap your profile icon in the top right, select Payments and subscriptions, then Subscriptions. Find the Adobe app and tap Cancel subscription.

On Windows: Open the Microsoft Store app, click your profile icon in the top right, select Subscriptions, find Adobe, and click Manage. Then select Cancel subscription.

The 14-day refund window

Adobe refunds the full amount you paid if you cancel within 14 days of your first purchase or your renewal date. This applies whether you pay monthly or annually. After 14 days, Adobe does not refund unused time.

If you are within the 14-day window, canceling through your account still qualifies you for a refund — you do not need to contact support. Check your confirmation email for the refund status. If you do not see a refund appear in your original payment method within a few business days, contact Adobe support with your order number.

Pausing instead of canceling

If you want to stop using Adobe temporarily but may come back later, you can pause your subscription instead of canceling it. This keeps your account and files intact without charging you during the pause.

Go to your account settings the same way you would to cancel — adobe.com, profile icon, Account, then Plans or Subscriptions. Instead of clicking Cancel, look for a Pause or Pause Subscription option. You can pause for up to three months. When you are ready to use Adobe again, you reactivate the subscription from the same page.

What to do if you cannot find the cancel button

If you log into your Adobe account and do not see a cancel option, the subscription may be tied to a business account, a family plan, or a trial period. Business accounts and family plans sometimes require the account owner or administrator to cancel.

If you are on a trial subscription that has not converted to paid yet, you do not need to cancel — it simply expires. Check your confirmation email to see when the trial ends.

If you still cannot locate the cancel button after checking these possibilities, contact Adobe support through their website. Have your order number or the email address on your account ready. Support can cancel for you and process any refunds you are owed.

Frequently Asked Questions

Do I have to pay a fee to cancel?

No. Adobe does not charge a cancellation fee or early termination fee. If you cancel outside the 14-day refund window, you simply lose access when your current billing period ends — you do not owe anything extra.

Can I get a refund if I cancel after 14 days?

No. Adobe's refund policy covers only the first 14 days after purchase or renewal. After that, you have paid for the full month or year and cannot get money back for unused time. If you cancel on day 15 of a monthly subscription, you keep access until the end of that month but receive no refund.

What if I forgot my Adobe password?

Go to adobe.com and click Sign In. Select Forgot password? and enter the email address on your account. Adobe sends a password reset link to that email. Click the link, create a new password, and then sign in to cancel your subscription.

Will canceling delete my Adobe Creative Cloud files?

Not immediately. You have 30 days after cancellation to download your files from Creative Cloud storage. After 30 days, Adobe deletes anything you have not downloaded. Export or download important files before your subscription ends.

Can I cancel and resubscribe later?

Yes. You can cancel anytime and resubscribe whenever you want. When you resubscribe, you start a new subscription with a new billing date. If you resubscribe within 30 days of cancellation, your old files are still in your Creative Cloud storage and you can access them again.