Depop doesn't have a self-service delete button — you have to contact support

You cannot delete your Depop account yourself through the app or website settings. Instead, you need to send a request directly to Depop's support team, and they will handle the deletion for you. The process takes a few days to a week, and your account and all its data will be permanently removed.

Before you request deletion, understand what happens: your listings disappear, your purchase and sale history is erased, and your username becomes unavailable for anyone else to use. If you have active sales or pending payments, resolve those first — Depop will not delete an account with outstanding transactions.

Key Takeaways

  • Depop account deletion requires contacting support directly; there is no delete option in your account settings.
  • You must settle any active sales, pending payments, or open disputes before requesting deletion.
  • The deletion process takes several days to a week after you submit your request.
  • Once deleted, your account, listings, and transaction history are permanently removed and cannot be recovered.
  • If you want to keep your account but stop using it, deactivation is faster and reversible.

Step-by-step: How to request account deletion

Step 1: Open the Depop app or website and go to your profile. Tap the person icon at the bottom right (app) or click your profile picture in the top right corner (website).

Step 2: Scroll down and tap or click "Settings". This is usually near the bottom of your profile menu.

Step 3: Look for "Help" or "Contact Us". In Settings, find the option to contact Depop support. On the app, this may say "Help & Support" or "Report a Problem". On the website, look for a "Contact" or "Help" link.

Step 4: Select "Account" or "Account Issues" as your category. Depop will ask what your issue is about. Choose the option related to account management or account deletion.

Step 5: Write your deletion request. Be clear and direct: "I want to permanently delete my Depop account." Include your username and the email address associated with your account. Depop may ask you to confirm that you understand deletion is permanent and cannot be undone.

Step 6: Submit and wait for confirmation. Depop support will send you a confirmation email within a few days. They may ask follow-up questions if your account has unresolved transactions. Once they confirm deletion is complete, your account is gone.

What you need to do before deletion

Depop will not delete your account if you have active listings, pending sales, or money waiting to be transferred to your bank account. Before you contact support, complete these tasks.

Sell or remove all active listings. Go to your shop and delete any items you have for sale. If you want to sell them first, do that and wait for the buyer to receive the item and confirm the sale. Once the sale is marked complete, you can proceed.

Resolve any open disputes or returns. If a buyer or seller has opened a dispute with you, settle it through Depop's resolution process. Deletion cannot happen while disputes are active.

Withdraw any pending balance. If you have money in your Depop wallet or pending a payout, transfer it to your bank account first. Go to your wallet, select "Withdraw", and follow the prompts. Wait for the transfer to complete before requesting deletion.

Cancel any active subscriptions. If you pay for Depop Boost or any other paid feature, cancel your subscription in Settings before deletion. This prevents charges after your account is gone.

The difference between deletion and deactivation

Depop offers two separate options: deactivation and deletion. Deactivation is temporary and reversible; deletion is permanent. Choose based on whether you might want to come back.

Deactivation hides your account and listings from other users but keeps your data on Depop's servers. You can reactivate anytime by logging back in. Deactivation takes effect immediately and does not require contacting support — you can do it in Settings under "Deactivate Account".

Deletion removes everything permanently. Your username, listings, messages, and transaction history are all erased. You cannot undo deletion, and you cannot use the same email address to create a new Depop account for 30 days after deletion.

If you are unsure whether you will return to Depop, deactivate first. You can always request deletion later if you decide you do not want the account anymore.

What happens to your data after deletion

Once Depop deletes your account, your profile page no longer exists. Buyers and sellers who previously interacted with you will see that your account is gone, but the transaction record remains in their own purchase or sale history.

Your username becomes unavailable immediately and cannot be claimed by anyone else. If someone searches for your old username, they will not find an active profile.

Depop may retain some data for legal or tax reasons — for example, if you sold items and received income, they may keep records for tax reporting. However, your personal profile, messages, and listings are removed from the platform.

Common reasons deletion gets delayed

Depop support may take longer to process your deletion request if your account has unresolved issues. The most common delays are active listings you forgot to remove, pending payments waiting to be withdrawn, or open disputes with other users.

If support asks you to resolve something before they delete your account, do it as soon as possible and reply to their email. Once you have completed what they asked, they will process the deletion within a few business days.

In rare cases, Depop may flag an account for review if there are signs of suspicious activity or policy violations. This can add time to the deletion process. If this happens, support will explain what they need from you to move forward.

Frequently Asked Questions

Can I delete my Depop account if I have a pending sale?

No. You must wait for the sale to complete — the buyer receives the item, confirms it, and the transaction closes. Only then can you request deletion. If you have a sale that is stuck or disputed, resolve it with support first.

What if I forgot the email address linked to my account?

Contact Depop support and explain the situation. They can verify your identity using your username and other account details, then help you change the email address before you request deletion. This usually takes a few extra days.

Can I delete my account and create a new one with the same email?

Not immediately. After deletion, you must wait 30 days before you can use that email address to create a new Depop account. If you need a new account sooner, use a different email address.

Will deletion remove my reviews and ratings?

Your reviews and ratings will no longer appear on your profile because your profile no longer exists. However, reviews you left for other sellers may remain visible to them, though they will show as coming from a deleted account.

How long does account deletion actually take?

After you submit your request, expect three to seven business days for Depop to process it. If your account has issues that need resolution, it may take longer. Support will email you when deletion is complete.